At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

 

We are proud to offer outstanding care to pets and their owners in Staffordshire and surrounding areas.  As well as having a central hospital with a referral centre and a dedicated night team, we have local practices such as Stapenhill and Hilton that are in the heart of the communities, offering first class care at a convenient location for pet owners.  The modern equipment at our Stapenhill practice includes digital x-ray, ultrasound, and dental x-ray.  We have two operating theatres plus three consulting rooms, with a separate dedicated nurses consult room, allowing provision of an all-round service.

 

We are looking for a positive and approachable individual who has a genuine passion for providing outstanding client care and client experience. No two days are the same in this role, so if you are looking for a challenge and the ability to make a difference, please read on! 

Our outstanding Client Care team are there for our clients, answering the phone, welcoming them and their pets into the practice and ensuring they are looked after and have everything they need every step of the way.  They are a professional, friendly, and dedicated team, and often the first contact with our clients so are vital to our business. 

Your role as Client Care Advisor will be for the south hub practices in Stapenhill, Hilton, Mickleover and Stretton.

You will be taking phone calls, making appointments, assisting clients with queries, reassuring clients, listening to their needs, taking payments, solving problems and generally 'being there' for our clients.  

You will be employed on a 13 month FTC flexible contract of 36.5 hours per week, However, we would be happy to consider a job share. The shifts vary to fit in with the business need but will be between 8.30am and 7.00pm Weekdays and 8.30am and 6pm on Saturday. 

You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring: 

 

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from: 

 

 

Voluntary benefits: choose from a range of benefits to suit you 

Access to discounts/cashback with hundreds of participating retailers 


We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. 
 
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.