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Veterinary Receptionist

Bath Veterinary Group, Rosemary Lodge Veterinary Hospital, Bath, South West

Discipline: Non-clinical Support

Part Time

Up to £23,456.94 per year

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At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

Rosemary Lodge is a busy 24-hour veterinary hospital. The role requires that you are computer literate, confident with figures and able to cope well under pressure. By joining our group, you will be part of a team dedicated to providing excellent standards of client and animal care. We offer a supportive and friendly working environment and great benefits.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

  • Part-time, 35.38 hours per week
  • 5 days per week with 1 in 4 weekends (half day, Saturday or Sunday)
  • This position includes travel between all Bath Vets branches, located in and around Bath, Melksham, and Keynsham
  • Key Responsibilities

  • Excellent communication skills and a professional, welcoming manner 
  • Experience in a customer-facing role, with a strong focus on service and attention to detail 
  • The ability to manage multiple tasks effectively in a busy environment 
  • A collaborative approach and willingness to support colleagues 
  • A proactive attitude, with openness to feedback and learning 
  • You Might Be a Great Fit If...

    You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

  • Excellent communication skills and a professional, welcoming manner
  • Experience in a customer-facing role, with a strong focus on service and attention to detail
  • The ability to manage multiple tasks effectively in a busy environment
  • A collaborative approach and willingness to support colleagues
  • A proactive attitude, with openness to feedback and learning
  • How We’ll Support You

    At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:

  • A key client-facing role within a supportive and collaborative practice team
  • Clear career pathways with progression opportunities within client care and practice leadership roles
  • Ongoing learning and development supported by experienced colleagues and practice teams
  • A values-led culture focused on care, community and continuous improvement
  • What We Offer Our Team

  • 6.6 weeks' annual leave
  • Additional annual leave for your birthday, which will be added to your holiday allowance
  • Increasing annual leave accrued through length of service
  • Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
  • Healthcare Cash Plan
  • Cycle to Work scheme
  • Learning and development opportunities via the inspiring vet care Academy
  • Pension scheme
  • Discounted staff pet care
  • Voluntary benefits: choose from a range of benefits to suit you
  • Access to discounts and cashback with hundreds of participating retailers
  • We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

    Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

    Bath Veterinary Group, Rosemary Lodge Veterinary Hospital's logo

    Bath Veterinary Group, Rosemary Lodge Veterinary Hospital

    Wellsway, Wellsway, Bath, BA2 5RL, United Kingdom

    Animals treated

    Dogs, cats & small pets

    Exotic Friendly

    Rabbit Friendly

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