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Proven experience in a customer-facing role, ideally within a veterinary or healthcare setting
Experience supporting, mentoring, or supervising colleagues
Strong communication and interpersonal skills
The ability to manage priorities and remain calm in a busy environment
A proactive, solutions-focused approach to improving client experience
A leadership role with responsibility for shaping client experience and team performance
Clear career pathways with progression opportunities into client care management or practice leadership roles
Ongoing learning and development to support leadership and professional growth
A collaborative, values-led culture focused on care, community, and continuous improvement
6.6 weeks' annual leave
Additional annual leave for your birthday, which will be added to your holiday allowance
Increasing annual leave accrued through length of service
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Healthcare Cash Plan
Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted staff pet care
Voluntary benefits: choose from a range of benefits to suit you
Access to discounts/cashback with hundreds of participating retailers
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Head Receptionist
Easipetcare, Derby, Derby, East Midlands
Discipline: Non-clinical Support
Full Time
Role: Head Receptionist
Location: Easipetcare, Derby
Contract: Full-Time, Maternity Cover (12 months)
Easipetcare is a small animal practice located in Derby. We are ISFM accredited. The practice has excellent transport links, including the M1 and a direct train to London and we also have the lovely Peak District National Park nearby.
We have a supportive and friendly team of 1 Vet, 2 RVNs, 2 SVNs and 1 VCA. Our team is passionate about providing the best standard of care to both pet and client. We have yearly team building days. We're also linked to Cats Protection, StreetVet, and donate unused pet food.
Derby is a large and established practice with 4 consult rooms, separate cattery, kennel and isolation wards, a dedicated x-ray and ultrasound room, large theatre and prep room, and an in-house laboratory.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How You’ll Make a Difference
As Head Receptionist, you will lead the client care team within the practice, ensuring consistently high standards of service and a positive experience for clients and patients.
You’ll provide day-to-day leadership and support to reception colleagues, help manage workflows and performance, and work closely with the wider practice leadership team to continuously improve the client journey and support practice initiatives.
You Might Be a Great Fit If...
You are an experienced client care professional who is ready to take on a leadership role. You’ll bring:
How We’ll Support You
At IVC Evidensia, we’re committed to supporting your development as a client care leader. When you join us, you’ll benefit from:
What We Offer Our Team
Easipetcare, Derby
Dovedale House, London Road, Derby, DE24 8UP, United Kingdom
Animals treated
Dogs, cats & small pets
Rabbit Friendly