We have a great opportunity for an individual to join our team as a Part-Time Client Care Advisor. 

 

In this role, you'll deliver outstanding customer service to clients through phone, email, and face-to-face interactions, fostering strong relationships with pets and their owners. You will handle client inquiries, concerns, and requests efficiently, while managing the scheduling of vet and nurse appointments and coordinating surgeries. Key duties include accurate data entry, maintaining up-to-date client records, and ensuring clear communication to meet client needs. You'll also uphold professionalism and phone etiquette, assist in implementing new business processes, promote best practices in pet care, and manage payment processing and end-of-day cashing up.

At Crown Vets, we provide exceptional care for pets and their families across Inverness and the surrounding areas. As a trusted and well-established practice, we pride ourselves on offering high-quality veterinary services in a welcoming and compassionate environment. Our team of experienced vets, nurses, and support staff work collaboratively to ensure every pet receives the best possible care, whether it’s a routine check-up or a more complex treatment. 

This is a part-time position requiring 24 hours per week, these hours will be covered over three days with a variety of shifts between 8:00am-8:00pm Monday to Friday and 8:30am-4:30pm Saturdays. 

We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive salary, you will benefit from (please note some benefits will be subject to pro-rata allowance):

As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.