At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

 

Scarsdale Veterinary Group is a leading veterinary provider in the Midlands, based in Derby. We are committed to delivering exceptional veterinary care for pets, horses, and farm animals, with a focus on outstanding customer service and high-quality care.

 

Our largest practice, Pride Veterinary Centre, is a 24/7 hospital providing both first-opinion and referral services across multiple disciplines. We also operate additional veterinary practices in Derby, Nottingham, and Burton upon Trent, alongside a dedicated farm and equine practice.

 

 

As a Client Care Advisor, you'll play a key role in delivering an outstanding experience for clients and supporting the smooth day-to-day running of Pride Veterinary Centre and our wider network of practices.

 

This is a varied and fast-paced role where you'll need to remain calm, professional, and positive while balancing multiple priorities. You'll take referral calls from veterinary practices, arrange appointments, welcome clients, answer telephone and face-to-face enquiries, process payments, and resolve queries with empathy and efficiency.

 

Many of our referral clients travel significant distances to access specialist care for their pets, so understanding their circumstances and providing a reassuring, compassionate experience is an important part of the role.

 

 

 

 

We’re looking for a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:

 

 

 

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

 

 

 

 

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

 

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.