Back
Apply
Liaise with clients and the clinical team to deliver a high standard of customer care
Welcome clients and their pets in a friendly and professional manner
Book appointments and manage the practice diary efficiently
Manage telephone and email enquiries
Process payments for services and products accurately
Manage cash handling and end-of-day banking procedures
Maintain a clean, safe and welcoming reception environment for clients and patients
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community and continuous improvement
6.6 weeks' annual leave plus your birthday off
Increasing holiday allowance based on length of service
Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
Learning and development opportunities via the inspiring vet care Academy
Pension scheme
Discounted veterinary care
Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
Apply
Veterinary Receptionist (FTC)
Rosehill Veterinary Clinic, Plymouth, Plymouth, South West
Discipline: Non-clinical Support
Full Time
Up to £26,528.31 per annum
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are seeking an organised, personable Receptionist to join our team at Rosehill Vets on a full-time fixed-term basis covering 6 months.
Rosehill Vets is a well-established practice in the heart of Plymouth with a loyal, longstanding client base. Our bright, modern practice has recently undergone a complete refurbishment of both the clinical and reception areas and is equipped with excellent facilities, including a dedicated theatre, spacious prep room, digital X-ray, ultrasound suite and a modern dental suite. We continue to invest in our equipment and ways of working to provide the very best experience for our patients, clients and colleagues.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Working Pattern
This is a full-time role working a shift rota covering our opening hours between 8:00am and 7:00pm, up to a maximum of 40 hours per week, including a Saturday rota from 9:00am to 2:00pm.
Key Responsibilities
You Might Be a Great Fit If...
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
What We Offer Our Team
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Rosehill Veterinary Clinic, Plymouth
61 Molesworth Road, Stoke, Plymouth, PL1 5PF, United Kingdom
Animals treated
Dogs, cats & small pets
Rabbit Friendly