Veterinary Receptionist
The Oak Veterinary Group, Haverfordwest, Haverfordwest, Wales
Discipline: Non-clinical Support
Full Time
Up to £24,800 per annum
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
Here at the Oak Veterinary Group, we are looking for an experienced Receptionist to join our existing experienced Support Team to offer an opportunity for a Receptionist position at our Fishguard Practice with occasional cover at Haverfordwest & St David's Practices!
We are looking for a friendly, hardworking, and enthusiastic dedicated client centred individual, to become a part of our existing efficient Reception / Support Team to become the focal support for the Clinical Team & Clients at our Haverfordwest. Our busy Practices thrive in an environment of collaboration and effective teamwork.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Working Pattern
Key Responsibilities
Provide excellent Customer Care for our Clients and Patients efficiently in a calm manner
Oversee bookings management, capturing client data and maintaining our Practice Management System daily
Client Registration ensuring accurate record maintenance and observing client confidentiality
Processing Client payments on appointment or dealing with initial follow up process.
Retrieve & support prescription preparation protocol for our clients
Assisting with routine daily debtor reports / queries and support with Pet Health Care Plan Administration / Routine Queries
Some Administrative support with Insurance Client Claims Handling and Processing
Maintaining the periodic cleanliness of the Waiting Areas and Consult Rooms and assisting with routine premises related tasks
Stock management assistance including unpacking orders, stock rotation and ensuring correct storage and recording methods are in place.
Confident to interact with domestic pets and general animal handling
Perform other receptionist support duties as required
You Might Be a Great Fit If...
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
What We Offer Our Team
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
The Oak Veterinary Group, Haverfordwest
Prendergast Place Farm, Well Lane, Haverfordwest, SA61 2PL, United Kingdom
Animals treated
Dogs, cats & small pets