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You are the friendly and welcoming face for the client and their pets when they arrive at the practice. You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available. You are calm, attentive, and always focus on the clients’ needs. You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets. You are able to multitask, prioritising our busy phone lines and have a great phone manner. You can deal with everything that is thrown at you and a fast pace environment Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
6.6 Weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance
Employee Assistance Programme: 24/7 confidential helpline Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay Initiatives focused on colleague wellbeing
Learning and development opportunities via the IVC Evidensia Academy
Company pension scheme Healthcare Cash Plan Cycle to Work scheme Voluntary benefits: choose from a range of benefits to suit you Access to discounts/cashback with hundreds of participating retailers Discounted staff pet care Apply
Veterinary Receptionist
Usk Veterinary Centre, Usk, Usk, Wales
Discipline: Non-clinical Support
Full Time, Part Time
Up to £18,000 DOE
If you enjoy providing great service and working in a team, we have just the opportunity for you at Usk Veterinary Centre.
Your day to day
Your focus is to provide exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.
Join a team you are proud to be a part of
You will be joining a team of 6 veterinary surgeons, 10 nurses, 9 receptionists and practice manager. We pride ourselves on our longstanding team and we are committed to excellent clinical care and extremely high standards, with a silver-level cat friendly status from the ISFM and RCVS PSS General Practice accreditation in our main Usk site.
More about you
In short, you are friendly, like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
Shift pattern
We offer 30 Hours per week between 8 am and 7 pm at both our Usk and Caerleon Surgeries. The hours would include working as part of a Saturday morning rota basis.
Feel valued and rewarded
We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive salary of up to £18,000 pa you will benefit from:
Work-life balance
Wellbeing
Development
Colleague benefits
As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Usk Veterinary Centre, Usk
The Veterinary Centre, Porth-y-Carne Street, Usk, NP15 1RZ, United Kingdom
Animals treated
Small animals
Farm animals
Equine
Any questions before applying?
Speak to Amy Padgett from our recruitment team who would be happy to help you with any questions you have before applying for this role.