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Veterinary Receptionist

London Road Veterinary Centre, King's Lynn, Kings Lynn, East of England

Discipline: Non-clinical Support

Part Time

Up to £16,575 per annum

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At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners

We are seeking an organised, personable Receptionist to join our team at London Road Veterinary Centre on a part-time basis.

Our two-site, small animal practice in Norfolk has a great reputation for clinical quality, kindness and teamwork. You’ll be working alongside 7 vets, 7 RVNs, 2 patient care assistants, and 7 client care colleagues in a spacious, air-conditioned practice near the beautiful North Norfolk coast.
We’re well equipped with digital and dental x-ray, ultrasound, ECG, endoscopy, anaesthetic monitoring, in-house lab, suction and infusion pumps, and we’re proud to be an ISFM Cat Friendly Clinic. We have species-specific kennel areas, a separate dental suite, prep room, sterile theatre and more—ensuring we can deliver the highest standards of care.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

This is a part-time role working 25 hours per week.

Key Responsibilities

Answering the telephones promptly, dealing with queries or redirecting appropriately.

Booking appointments and processing prescription requests.

Register clients, recording information accurately on our IT system.

Handling cash, process credit/debit card payments and cheque payments.

Maintain the reception & waiting room areas.

Placing orders as well as unpacking an order and stock rotating new stock with old stock.

You Might Be a Great Fit If...

We are looking for a friendly, motivated, and professional individual to join our team as a Veterinary Receptionist. While previous experience in a veterinary receptionist environment would be advantageous, it is not essential. A valid driving license is required for this role.

The ideal candidate will demonstrate excellent customer service skills and the ability to build a strong rapport with our clients. Strong communication skills and a team-oriented mindset are essential, as is a proactive, can-do attitude and a willingness to solve problems as they arise.

You should be comfortable using computers and confident in your ability to learn and navigate a new practice management system. We value individuals who take ownership and pride in their work and who can consistently maintain high standards in a fast-paced, high-pressure environment.

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

  • A key client-facing role within a supportive and collaborative practice team
  • Clear career pathways with progression opportunities within client care and practice leadership roles
  • Ongoing learning and development supported by experienced colleagues and practice teams
  • A values-led culture focused on care, community and continuous improvement

    • What We Offer Our Team

  • 6.6 weeks' annual leave plus your birthday off FTE
  • Increasing holiday allowance based on length of service
  • Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
  • Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
  • Learning and development opportunities via the inspiring vet care Academy
  • Pension scheme
  • Discounted veterinary care
  • Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

    • We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

    Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

    London Road Veterinary Centre, King's Lynn's logo

    London Road Veterinary Centre, King's Lynn

    Dallas Court, Hospital Walk, Kings Lynn, PE30 5QA, United Kingdom

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    Animals treated

    Dogs, cats & small pets

    Rabbit Friendly

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