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The Practice Manager is pivotal in maintaining the practice's performance, delivering operational excellence, coaching team members, improving client satisfaction and ensuring compliance with regulatory and operational standards.
Proven experience in a management role, ideally within healthcare, veterinary, or service-led environments
Strong people management skills, including performance management and team development
Good operational and organisational capability, with the ability to manage competing priorities
Experience handling complaints, change, and complex situations with confidence
Strong communication and stakeholder management skills
A key leadership role with responsibility for operational performance and team culture
Clear career pathways with progression opportunities into senior practice or regional leadership roles
Ongoing learning and development via the IVC Evidensia Academy to support leadership and professional growth.
A collaborative, values-led culture focused on care, community, and continuous improvement
6.8 weeks’ holiday including bank holidays
Private medical insurance
Enhanced family leave and pay across maternity, paternity, adoption and surrogacy
Pension scheme
Cycle to Work and Green Car schemes (eligibility applies)
Retail discounts and cashback offers
Reduced-cost veterinary care for your own pets
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.Apply
Practice Manager
Waverley Vets - Godalming, Godalming, South East
Discipline: Leadership
Full Time
Up to £45,000 DOE
We are seeking a full-time (40 hrs/week) experienced practice manager to manage a busy and friendly practice group comprising 4 clinics in Surrey (Godalming, Farnham, Chiddingfold and Beacon Hill). We have a hard-working and highly engaged team of 10 vets, 12 RVN's, 3 student RVN's and 7 receptionists.
Our clinics are well equipped, have been recently refurbished and located in thriving market towns and villages amongst the Surrey Hill's and South Downs, Area's of Outstanding Natural Beauty. Great for walking, exploring and finding lovely country pubs and cafes to relax and enjoy the area when not working. The clinics are all within 45 minutes drive of each other and are well connected to London and other parts of the country by railway, A3, M25 and M3.
The successful candidate will be expected to manage the non-clinical aspects of the practice and the client care teams; working closely with the clinical director, senior vets and head veterinary nurses, fostering a supportive and caring culture, while driving efficiencies and team performance to deliver outstanding veterinary care for the patients we care for.
The Practice Manager is pivotal in maintaining the practice's performance, delivering operational excellence, coaching team members, improving client satisfaction and ensuring compliance with regulatory and operational standards.
How You’ll Make a Difference
As Practice Manager, you will lead the non-clinical operations of the practice, working closely with clinical leadership to ensure efficient day-to-day running, strong team performance, and an outstanding client experience.
You’ll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.
Candidates are expected to have previous leadership experience, prior clinical practice management or qualifications, IT proficient and possess strong financial acumen with excellent interpersonal and communication skills. Our business is a people business, not transactional, so adherence to thoughtful client communication and professionalism is paramount.
You Might Be a Great Fit If...
You are an experienced people and operations manager with strong leadership capability. You’ll bring:
How We’ll Support You
At inspiring vet care, we’re committed to supporting you in a senior operational leadership role. When you join us, you’ll benefit from:
What We Offer Our Team
Private medical insurance
Enhanced family leave and pay across maternity, paternity, adoption and surrogacy
Retail discounts and cashback offers
Reduced-cost veterinary care for your own pets
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Waverley Vets - Godalming
The Old Auction Mart, Station Approach, Godalming, GU7 1EU, United Kingdom
Animals treated
Dogs, cats & small pets
Exotic Friendly
Rabbit Friendly
Chicken Friendly
At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Any questions before applying?
Speak to Michael Middleton from our recruitment team who would be happy to help you with any questions you have before applying for this role.