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Greet clients and patients with a warm and welcoming attitude. Answer phone calls, schedule appointments, and manage the practice’s diary Handle client inquiries and provide information about our services, procedures, and policies. Process payments, manage billing, and handle basic financial transactions. Maintain accurate client and patient records using our practice management software. Assist with the preparation and filing of medical records and other documentation. Communicate effectively with veterinary staff to ensure smooth workflow and coordination of patient care. Manage the reception area, ensuring it is clean, organised, and stocked with necessary supplies. Assist with other administrative tasks as needed.
Previous receptionist experience is essential; veterinary experience is a plus! Resilient with the ability to cope with potentially distressing and emotional situations. An excellent communicator with strong empathy. Excellent customer service skills and experience dealing with the public. A positive attitude and excellent teamwork skills. Proficiency in Microsoft Office and other database management and operating systems. Compassionate and caring attitude towards animals and their owners. Reliable, punctual, and professional demeanour. Ability to handle stressful situations calmly and effectively.
6.6 Weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care Apply
Veterinary Receptionist
Runnymede Hill Veterinary Hospital, Egham, South East
Discipline: Non-clinical Support
Full Time, Part Time
Up to £23,500 DOE
Would you like to care for people and pets in a rewarding and challenging job?
Our Runnymede Hill Veterinary Hospital couldn't function without our dedicated receptionists. They are a vital component in providing care for our clients in a busy and emotional environment.
Duties:
Join a team you are proud to be a part of
Established for over 40 years, we have two sites, Runnymede Hill Veterinary Hospital in Egham, and our branch practice in Sunningdale. We have great links to the M25, M3, Heathrow Airport and the beautiful Windsor Great Park on our doorstep.. We love what we do, and we are very good at it. Like many other practices, we are very busy and want to meet and exceed our clients’ expectations. We constantly look for ways to improve the well-being of our patients and team.
More about you
Your working pattern
You have a unique opportunity to work a very flexible shift pattern 30/40 hours per week between 8:30 am – 7 pm. Or Monday – Friday 4 am – 4 pm. You will also have an inclusion in the Saturday rota every other week between 8:30 am – 2 pm.
Salary up to £41,000 DOE.
In addition to a competitive salary, you will benefit from:
As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
The closing date for this vacancy may be brought forward should we receive sufficient candidates. If you have not heard from us within 2 weeks from the closing date, please assume your application has been unsuccessful.
Runnymede Hill Veterinary Hospital
Tite Hill, Egham, TW20 0NB, United Kingdom
Animals treated
Small animals
Any questions before applying?
Speak to Amy Padgett from our recruitment team who would be happy to help you with any questions you have before applying for this role.