If you’re passionate about customer service and have a genuine love for cats, this role offers the chance to make a real difference every day. As the first point of contact at our friendly cat clinic in Brimsham, you’ll play a vital role in creating a calm, welcoming experience for both pets and their owners. From supporting clients with appointments to promoting preventative healthcare, you’ll be at the heart of a small, caring team dedicated to feline wellbeing.

 

IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. 

 

At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career. 

 

 

 

 

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction. 

 

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey. 

 

Greeting our clients and their pets in a professional and courteous manner

Booking, cancelling and changing appointments

Dealing with queries by phone, email and face to face promptly and professionally

Advising clients on our preventative healthcare products and promoting Pet Healthcare Plans and pet insurance

Dispensing medications/prescriptions

Taking payments, cashing up and all other general admin and reception duties

 

 

You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring: 

 

 

This is a part-time role working 24 hours per week. You will be required to work on Monday & Wednesday 1:30 am - 7 pm, and on Tuesday & Thursday 8 am - 1:30 pm. Working 1:4 Saturdays at Bradley Stoke Vet Hospital, 8 am - 4 pm.

  

 

 

 

At IVC Evidensia, we’re committed to supporting your development and well-being from the very start of your career. You’ll benefit from: 

 

 

 

What We Offer Our Team

 

 

Voluntary benefits: choose from a range of benefits to suit you 

Access to discounts/cashback with hundreds of participating retailers