Role: Veterinary Receptionist
Location: Robson Vets, Laurencekirk
Contract: Part-Time, FTC (9 months)
Robson Vets is a welcoming, RCVS Tier 2-accredited small animal practice based in Laurencekirk, with a branch practice in the picturesque seaside town of Montrose. We pride ourselves on delivering high-quality, compassionate care to a diverse caseload—including exotics—while fostering a genuinely supportive and collaborative team environment.
You’ll be joining an experienced clinical team with over 40 years of combined veterinary expertise, supported by a skilled and dedicated nursing and client care team.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How you'll make a difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
The role will involve welcoming clients and their pets, answering telephone calls, booking appointments, handing out dispensed medication and taking payments along with daily administrative tasks. You must ensure our waiting area is fresh, clean and welcoming at all times is also essential. You will be asked to relay client queries to vets or nurses and respond to clients.
This is a part-time role working 20 hours per week on a Thursday and Friday from 8:30am-7:00pm.
You might be a great fit if...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
How we'll support you
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community, and continuous improvement
What we offer our team
6.6 weeks' annual leave FTE
Additional annual leave for your birthday, which will be added to your holiday allowance
Increasing annual leave accrued through length of service
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Healthcare Cash Plan
Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted staff pet care
Voluntary benefits: choose from a range of benefits to suit you
Access to discounts/cashback with hundreds of participating retailers