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Veterinary Receptionist

Boyce & Houston Vets, Clydebank, Clydebank, Scotland

Discipline: Non-clinical Support

Part Time

Up to £7,932 per annum

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At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Boyce and Houston vets on a part time basis.

We have excellent facilities and equipment including full operating theatres, digital radiography, an in-house laboratory, dental suite with digital dental radiography and ultra-sound facilities.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Work Pattern

4pm-7pm 4 nights a week

There will also be plenty of opportunity for overtime and holiday cover.

Key Responsibilities

  • Answering telephone calls
    Booking appointments
    Ordering medications
    Dealing with client queries
    supporting clients before and after appointments 
    Managing email enquiries
    Taking card and cash payments

    • You Might Be a Great Fit If...

    You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

  • Excellent communication skills and a professional, welcoming manner
  • Experience in a customer-facing role, with a strong focus on service and attention to detail
  • The ability to manage multiple tasks effectively in a busy environment
  • A collaborative approach and willingness to support colleagues
  • A proactive attitude, with openness to feedback and learning

    • How We’ll Support You

    At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

  • A key client-facing role within a supportive and collaborative practice team
  • Clear career pathways with progression opportunities within client care and practice leadership roles
  • Ongoing learning and development supported by experienced colleagues and practice teams
  • A values-led culture focused on care, community and continuous improvement

    • What We Offer Our Team

  • 6.6 weeks' annual leave plus your birthday off FTE
  • Increasing holiday allowance based on length of service
  • Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
  • Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
  • Learning and development opportunities via the inspiring vet care Academy
  • Pension scheme
  • Discounted veterinary care
  • Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

    • We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

    Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

    Boyce & Houston Vets, Clydebank's logo

    Boyce & Houston Vets, Clydebank

    13 Rockbank Place, Clydebank, G81 5NZ, United Kingdom

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    Animals treated

    Dogs, cats & small pets

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