Passionate about Pets and delivering excellent customer service?
Then this is the role for you!
Here at Ashcroft, we are looking for a friendly and approachable Veterinary Receptionist to join our team in Frodsham. The role will involve building client and patient relationships, providing a warm and welcoming experience, answering phones and booking appointments, responding to queries via phone, in person and email, registering new clients, completing insurance claims, dispensing medications and taking payments and managing client account. You will also be responsible for processing insurance claims, client communication, record keeping and liaising with insurance companies where needed.
Our ideal candidate
Previous receptionist experience is essential.Veterinary experience is a plus.Excellent communication skills with strong empathy.Resilient with ability to cope with potentially distressing and emotional situations.Excellent customer service skills and experience in dealing with members of the public.Positive attitude and excellent teamwork skills.Use in Microsoft office and other data base management and operation systems.
About the rota
Monday - 8:15 - 5:00pm (half hour unpaid lunch) = 8.25 hours Tuesday - 8:15 - 4:45pm (half hour unpaid lunch) = 8 hours Wednesday - 8:15 - 1:30pm = 5.25 hours Thursday - 8:15 - 5:00pm (half hour unpaid lunch) = 8.25 hours Friday - 8:15 - 1:30pm (half hour unpaid lunch) = 5.25 hours Plus 9am -1:30pm on a Saturday 1 in 4 rota
In addition to a competitive salary, you will benefit from:
6.6 Weeks annual leave FTEAdditional annual leave for your birthday which will be added to your holiday allowanceEnhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care