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Greet and welcome clients and their pets to the veterinary clinic Answer phone calls and schedule appointments Collect and update patient information in the computer system Assist with filing and organizing medical records Handle financial transactions, including processing payments and insurance claims Provide basic information to clients about services offered by the clinic Maintain cleanliness and organization of the reception area
Previous experience working in a veterinary clinic or animal hospital is preferred but experience in other animal care roles will be considered. Strong communication skills, both verbal and written Excellent customer service skills, with the ability to handle difficult situations with empathy and professionalism Proficient in using computer systems for scheduling appointments and managing patient records Ability to multitask and prioritize tasks in a fast-paced environment Attention to detail and accuracy in record keeping
5 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care Apply
Veterinary Receptionist
Cedarmount Veterinary Clinic, Bangor, Bangor, Northern Ireland & Isle of Man
Discipline: Non-clinical Support
Full Time
Up to £20,893 DOE per annum.
Passionate about pets and customer service? come and join us as a Veterinary Receptionist!
Cedarmount Veterinary Clinic is a busy Veterinary Clinic in Bangor, Co Down and is part of Independent Vetcare. We are a dedicated team of enthusiastic people, all working together to provide the best possible care for our pets and clients.
As a Receptionist you will often be the first point of contact for clients either in person, on the phone or via email. Our receptionists are vital vital in supporting clients before and during their visit to the practice, as well as ensuring accurate collection of information to identify the best procedure to deal with a variety of circumstances from the excited new puppy consult, to end-of-life situations. On site training will be available to ensure understanding of practice policies and IT systems.
Your duties will include:
Our ideal candidate
About the rota and salary
This is a full-time permanent role working 35 hours per week. There will be day time shifts on variable patterns between 8:00am and 8:00pm with some Saturday mornings until 2:00pm.
The salary for this role will be up to £20,893 DOE per annum.
In addition to a competitive salary, you will benefit from:
As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process
Cedarmount Veterinary Clinic, Bangor
67 Bryansburn Road, Bangor, BT20 3SD, United Kingdom
Animals treated
Small animals
Any questions before applying?
Speak to Lucie Brownsword from our recruitment team who would be happy to help you with any questions you have before applying for this role.