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Processing insurance claims from start to finish Providing outstanding customer service over the phone Monitoring claims through to successful settlement Keeping all client communications accurate and up to date Ensuring insurance details are correctly recorded on our systems Liaising with insurance companies, clients, clinicians, and team members Identifying and resolving discrepancies efficiently Managing insurance documentation and navigating insurance portals and forms Suggesting improvements to streamline our processes
Previous customer service experience (phone/email) is essential Reception experience is a must Experience with credit management or insurance claims is a plus A confident communicator with a positive, proactive approach Strong organisational skills and attention to detail Comfortable working independently and as part of a collaborative team Someone who’s flexible and happy to step in when needed
6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care Apply
Insurance Administrator & Veterinary Receptionist
Rowe Veterinary Group, Thornbury, Bristol, South West
Discipline: Non-clinical Support
Part Time
£16,507.92 per year
We’re currently looking for a Part-Time Insurance Administrator to join our small and friendly team. This is a varied role where you'll work closely with insurance companies, support our clinic teams with claim processes, and help ensure our clients have the best possible experience from start to finish. You’ll also lend a helping hand to our reception team when needed, so previous experience in a receptionist role is essential.
What You'll Be Doing
Why Join Us?
You'll be part of a close-knit, supportive team that genuinely cares—about each other, our clients, and the animals we help. This role offers a great opportunity to make a real impact in a business that values integrity, kindness, and professionalism.
What We're Looking For
Your shift pattern
This is a part-time role covering 26 hours per week, Mon 8am - 2pm Tues 10 am - 4pm Wed 10 am – 4 pm Thurs 8 am – 2 pm, with 1:4 weekends working 8 hours either a Saturday or Sunday.
In addition to a competitive salary, you will benefit from:
Rowe Veterinary Group, Thornbury
3 Pullins Green, Thornbury, Bristol, BS35 2AX, United Kingdom
Animals treated
Small animals