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Greet clients and their pets with a warm and friendly demeanour
Schedule appointments and manage the clinic's calendar
Answer phone calls and respond to client inquiries
Check-in and check-out clients, ensuring accurate record-keeping
Collect payments and process invoices
Maintain cleanliness and organisation of the reception area
Assist with filing, data entry, and other administrative tasks as needed
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community and continuous improvement
6.6 weeks' annual leave plus your birthday off
Increasing holiday allowance based on length of service
Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
Employee wellbeing initiatives including - Healthcare Cash Plan and Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted veterinary care
Voluntary benefits: choose from a range of benefits to suit you - including Green Cars salary sacrifice scheme and access to discounts/cashback with hundreds of participating retailers
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Client Care - Receptionist
Wood Street Veterinary Group, Wood Street Vet Hospital, Barnet, London
Discipline: Non-clinical Support
Full Time
Up to £26,528.31 DOE
Up to £26,528.31 DOE
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are seeking an organised, personable Receptionist to join our team at Wood Street Vets on a full time, permanent basis. You will be expected to work across all 5 of our branches in Barnet, Cockfosters, Enfield, Holders Hill and Radlett which keeps the job exciting, interesting and mixing with all our teams.
Wood Street Veterinary Hospital is a busy, 24-hour RCVS-accredited Tier 3 hospital, offering gold-standard patient care in a well-equipped environment. We deal with a wide variety of cases from ECC to orthopaedic surgeries and we are ISFM standard cat friendly and rabbit friendly certified practice.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
This is a full time role, working 40 hours a week. It will include 8hr shifts to cover opening hours 8am - 9pm, across all sites and 1 in 3 Saturdays.
General responsibilities include:
You Might Be a Great Fit If...
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
How We’ll Support You
At inspiring vet care, we’re committed to supporting your ongoing development and wellbeing. When you join us, you’ll benefit from:
What We Offer Our Team
Wood Street Veterinary Group, Wood Street Vet Hospital
74 Wood Street, Barnet, Barnet, EN5 4BW, United Kingdom
Animals treated
Dogs, cats & small pets
Rabbit Friendly