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Oversee the practice email inbox, prioritising and responding to urgent communications
Provide professional telephone support to clients and referring veterinary practices
Arrange appointments for new referrals in a timely manner
Liaise with pet insurance companies regarding claims and enquiries
Review clinical histories and identify relevant information
Chase documentation and respond to clinician queries
Process client payments accurately
Support emergency case administration and coordinate urgent appointments
Work collaboratively with administrative and clinical colleagues across the referral centre
34.5 hours per week, Tuesday-Friday
Shifts scheduled between 7:30am and 6:30pm
One-hour lunch break
Shared weekend and bank holiday rota
The ability to work in a fast-paced environment and manage multiple priorities
A strong customer-focused approach
A professional manner at all times
Excellent telephone skills
Strong verbal communication abilities
Good computer literacy, including Microsoft Excel, Word and Outlook
Strong organisational and prioritisation skills
The ability to work effectively both independently and as part of a team
Flexibility and adaptability within a growing practice environment
A key client-facing role within a supportive and collaborative referral practice team
Clear career pathways with progression opportunities within client care and operational support functions
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community and continuous improvement
6.6 weeks’ annual leave plus your birthday off
Increasing holiday allowance based on length of service
Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
Learning and development opportunities via the inspiring vet care Academy
Pension scheme
Discounted veterinary care
Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
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Part-time Client Care Administrator
Southern Counties Veterinary Specialists, Ringwood, South East
Discipline: Non-clinical Support
Full Time
Up to £22880 pro-rata
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
Southern Counties Veterinary Specialists is a multidisciplinary referral centre based in Ringwood, Hampshire, offering a wide range of specialist veterinary services. Our team includes recognised specialists across anaesthesia, cardiology, dermatology, internal medicine, oncology, ophthalmology, neurology, orthopaedics, diagnostic imaging, spinal surgery and soft tissue surgery, alongside a dedicated animal rehabilitation team.
As part of our busy Client Care team, you’ll play an important role in supporting clients, referring veterinary practices and clinicians, helping to ensure a smooth and professional experience throughout every stage of the referral journey.
How You’ll Make a Difference
We are looking for an organised and customer-focused administrator to join our established Client Care team. This is a fast-paced role requiring excellent communication skills, attention to detail and the ability to prioritise effectively while delivering an outstanding service to clients and veterinary professionals.
You’ll work closely with clients, insurance providers, clinicians and referring practices, ensuring enquiries are handled efficiently and appointments are coordinated smoothly. Sharing information and working collaboratively as part of a team are key to success in this role.
General Responsibilities
Working Pattern
You Might Be a Great Fit If...
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
What We Offer Our Team
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Southern Counties Veterinary Specialists
Forest Corner Farm, Hangersley, Ringwood, BH24 3JW, United Kingdom
Animals treated
Dogs, cats & small pets