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Veterinary Receptionist (Part-Time)

Donnington Grove - Newbury, Newbury, South East

Discipline: Non-clinical Support

Part Time

Up to £11,072.1 per annum

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Role: Veterinary Receptionist

Location: Donnington Grove, Newbury

Contract: Part-Time, Permanent

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

Donnington Grove Veterinary Group is a thriving Small Animal Veterinary Practice with three branch surgeries and a hospital in Newbury, Berkshire. Our main Hospital has RCVS Tier 3 hospital status and is based in Newbury, which is a thriving town in West Berkshire, with many restaurants and only a 45-minute train journey to London Paddington. Situated on the edge of the North Wessex Downs AONB, it also provides beautiful local countryside for long walks with our canine friends.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Your duties will include:

  • Liaising with the clients and the clinical staff to provide a high level of customer care.
  • Meeting and greeting clients and pets.
  • Booking appointments and diary management.
  • Managing telephone and email enquiries.
  • Taking payment for services and products.
  • Managing cash and end-of-day banking.
  • Maintaining a clean and safe space for our clients and their pets.
    •  
    Our receptionist's focus is to provide excellent customer service and make the clients experience the best it can be.
    Ideally, you will have great organisational skills, good communication skills, be confident using IT systems, able to work different shifts and some weekends on a rota basis and have prior experience working in a customer service role.

    Working Pattern

    This is a part-time permanent role working various shift patterns at our branches. these include:
  • Monday 8:00am-2:00pm (Newbury)
  • Thursdays 2:30pm-7:00pm (Tadley)
  • Friday 2:30pm-7:00pm (Tadley) 
  • There will also be 1 in 4 Saturdays at Newbury from 9:00am-5:00pm and 1 in 9 Saturdays at Tadley from 8:30am-10:30am

    • You Might Be a Great Fit If...

     You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
     
  • Excellent communication skills and a professional, welcoming manner
  • Experience in a customer-facing role, with a strong focus on service and attention to detail
  • The ability to manage multiple tasks effectively in a busy environment
  • A collaborative approach and willingness to support colleagues
  • A proactive attitude, with openness to feedback and learning

    • How We’ll Support You

    At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

  • A key client-facing role within a supportive and collaborative practice team
  • Clear career pathways with progression opportunities within client care and practice leadership roles
  • Ongoing learning and development supported by experienced colleagues and practice teams
  • A values-led culture focused on care, community and continuous improvement

    • What We Offer Our Team

  • 6.6 weeks' annual leave FTE
  • Increasing holiday allowance based on length of service
  • Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
  • Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
  • Learning and development opportunities via the inspiring vet care Academy
  • Pension scheme
  • Discounted veterinary care
  • Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

    • We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

    Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

    Donnington Grove - Newbury's logo

    Donnington Grove - Newbury

    Oxford Road, Newbury, Newbury, RG14 2JB, United Kingdom

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    Animals treated

    Dogs, cats & small pets

    Exotic Friendly

    Rabbit Friendly

    Chicken Friendly

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