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Greeting our clients and their pets in a professional and courteous manner
Booking, cancelling and changing appointments
Dealing with queries by phone, email and face to face promptly and professionally
Advising clients on our preventative healthcare products and promoting Pet Healthcare Plans and pet insurance Dispensing medications/prescriptions
Taking payments, cashing up and all other general admin and reception duties
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community, and continuous improvement
6.6 weeks' annual leave FTE
Additional annual leave for your birthday, which will be added to your holiday allowance
Increasing annual leave accrued through length of service
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Healthcare Cash Plan
Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted staff pet care
Voluntary benefits: choose from a range of benefits to suit you
Access to discounts/cashback with hundreds of participating retailers
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Veterinary Receptionist
Rowe Veterinary Group, Winterbourne, Winterbourne, South West
Discipline: Non-clinical Support
Part Time
Role: Veterinary Receptionist
Location: The Rowe Veterinary Group, Winterbourne
Contract: Part-Time, Permanent
Rowe Vet Group (part of IVC Evidensia) is based in the South West, with branches in Thornbury, Yate, Winterbourne, and a 24-hour hospital in Bradley Stoke. We pride ourselves on clinical excellence and providing a patient-appropriate, compassionate service for our clients. You will join a well-established team of over 30 Veterinary Surgeons across the group, a strong, experienced nursing team, and a fantastic support team.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How you'll make a difference
As a valued member of the reception team, you will be the first point of contact for pets and their owners.
Your duties will include:
This is a part-time role working 32 hours per week. Your shift pattern will be a Monday, Thursday, Friday 8:00am-5:00pm & Wednesday 10:00am-7:00pm plus 1:4 weekends from 8:00am-5:00pm at our main hospital in Bradley Stoke.
You might be a great fit if...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
How we'll support you
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
What we offer our team
Rowe Veterinary Group, Winterbourne
72a Bradley Avenue, Winterbourne, Winterbourne, BS36 1HS, United Kingdom
Animals treated
Dogs, cats & small pets
Exotic Friendly