Back
Apply
Greeting all clients in a friendly and professional way.
Answer telephone calls from clients in a welcoming and calm manner.
Provide excellent customer service, informing and educating clients sympathetically.
Convert inquiries into appointments to maintain pet healthcare.
Efficiently organise the appointment diary.
Handle and update client data and records.
Record relevant information in the practice system to support the clinical team.
Ensure the accuracy of invoices and collect payments on the day of treatment.
Make reminder calls and reschedule missed appointments.
Educate clients on basic animal care.
End of day cashing up
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community and continuous improvement
6.6 weeks' annual leave plus your birthday off
Increasing holiday allowance based on length of service
Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
Employee wellbeing initiatives including - Healthcare Cash Plan and Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted veterinary care
Voluntary benefits: choose from a range of benefits to suit you - including Green Cars salary sacrifice scheme and access to discounts/cashback with hundreds of participating retailers
Apply
Client Care - Receptionist
Bridge Veterinary Group, Blackwood, Blackwood, Wales
Discipline: Non-clinical Support
Full Time
DOE
We are seeking a welcoming, organised Receptionist to join our team at Bridge Vets.on a part time basis.
Bridge Vets is a wonderful practice situated within the South Wales valleys, which provides easy access to both cities (Newport, Cardiff & Bristol) and the countryside. The Brecon Beacons National Park is on our doorstep, providing opportunities for walking, climbing, cycling and horse riding. You will be joining a supportive and caring team with plenty of opportunities for training and development.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
You will work 28 hours per week, worked across 3 days Monday to Friday plus 1:5 Saturday mornings. The role is based at our main site in Pontllanfraith with shifts at our branch surgery in Brynmawr.
General responsibilities include:
Answer telephone calls from clients in a welcoming and calm manner.
Provide excellent customer service, informing and educating clients sympathetically.
Convert inquiries into appointments to maintain pet healthcare.
Efficiently organise the appointment diary.
Handle and update client data and records.
Record relevant information in the practice system to support the clinical team.
Ensure the accuracy of invoices and collect payments on the day of treatment.
Make reminder calls and reschedule missed appointments.
Educate clients on basic animal care.
End of day cashing up
You Might Be a Great Fit If...
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
How We’ll Support You
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
What We Offer Our Team
Bridge Veterinary Group, Blackwood
Commercial Street, Pontllanfraith, Blackwood, NP12 2JG, United Kingdom
Animals treated
Dogs, cats & small pets