At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are a busy well equipped small animal veterinary practice with a friendly supportive team of 6 vets, 9 nurses and 5 receptionists.
This is a part-time position working 19-20 hours per week with varying shifts between 8am – 7pm Monday - Friday alongside 1:5 Saturday mornings 8.30am-12.30pm.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
General responsibilities include:
Manage and deal with appointment bookings in a professional and efficient manner
Greeting clients and their pets for appointments, being sensitive to their needs while promoting a professional image at all times
Be a positive member of the team
Ensure that reception and other areas of the practice are kept to a high standard of cleanliness and are presentable at all times
Bereavement handling – offer emotional assistance to clients in sensitive situations
Be happy to discuss financial issues including payments with clients
Comply with Health and Safety regulations and local policy within the surgery
You Might Be a Great Fit If...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
Previous experience working in this type of environment would be an advantage
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community, and continuous improvement
What We Offer Our Team
6.6 weeks' annual leave
Additional annual leave for your birthday, which will be added to your holiday allowance
Increasing annual leave accrued through length of service
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Healthcare Cash Plan
Cycle to Work scheme
Learning and development opportunities via the inspiring vet care Academy
Pension scheme
Discounted staff pet care
Voluntary benefits: choose from a range of benefits to suit you
Access to discounts/cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.