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Veterinary Receptionist/Administrator

Village Vets & Meadowbank, Liverpool Road, Buckley

Discipline: Non-clinical Support

Full Time, Flexible

Up to £25,000 DOE

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Passionate about pets and delivering excellent customer service?


We are looking for a dedicated Receptionist/Administrator to join our team. As the first point of contact for our company, you will play a vital role in providing exceptional customer service and administrative support. Your professionalism and organizational skills will contribute to creating a positive experience for our clients. You may be required to travel between other branches to cover sickness or holiday.

Duties:


  • Greet and welcome clients and their pets in a courteous and professional manner
  • Answer and direct phone calls promptly using proper phone etiquette
  • Maintain a tidy reception area
  • Schedule appointments and assist with medication ordering
  • Handle client inquiries, requests, and complaints in a professional and timely manner

  • Requirements:


  • Proven experience as a receptionist or in a similar role is advantageous
  • Strong organizational skills with the ability to multitask and prioritize effectively
  • Excellent verbal and written communication skills
  • Ability to handle sensitive information with confidentiality and discretion
  • Demonstrated ability in maintaining an organized workspace and managing time efficiently
  • Familiarity with basic administrative tasks including filing, data entry, and record keeping
  • Strong attention to detail and accuracy in all tasks performed
  • Ability to work independently as well as part of a team in a fast-paced environment

  • About the rota and salary


    This is a full-time permanent role working 40 hours per week however flexibility in hours is available. The shifts will be x3 8:00am-7:00pm and x1 8:00am-2:00pm. Weekend cover will be required on a rota basis.

    The salary for this role is up to £25,000 DOE.

    Want to know more about us?


    Village Vets now employs over 30 staff. We are extremely proud of our nursing team, which is comprised of a large number of qualified nurses who take their own clinics, including weight clinics, diabetic clinics, puppy parties and healthy pet checks. 
    Our veterinary team is very diverse and includes vets with special interests in orthopaedics, soft tissue surgery, ultrasonography and behaviour. Our vets have excellent working relationships with local referral practices and regularly undertake further training courses to enhance their knowledge. 
    The Buckley practice is credited with hospital status and has state-of-the-art facilities, including three surgical suites, digital x-ray and endoscopy equipment and an ultrasound machine that is identical to that used in human hospitals. There are separate cat and dog kennels, isolation kennels for infectious patients and an in-house laboratory where blood and other samples can be processed the same day.

    In addition to a competitive salary, you will benefit from:

     
  • 6.6 Weeks annual leave 
  • Additional annual leave for your birthday which will be added to your holiday allowance
  • Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay 
  • Cycle to work scheme 
  • Initiatives focused on employee wellbeing 
  • Non-accidental injury support 
  • Learning and development opportunities via the IVC Evidensia Academy 
  • Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers 
  • Pension scheme 
  • Discounted staff pet care
  •  
    As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. 
     

    Click apply now to join our friendly and supportive team!

    Village Vets & Meadowbank, Liverpool Road's logo

    Village Vets & Meadowbank, Liverpool Road

    Liverpool Road, Buckley, CH7 3LX, United Kingdom

    Animals treated

    Small animals

    Apply

    Any questions before applying?

    Speak to Lucie Brownsword from our recruitment team who would be happy to help you with any questions you have before applying for this role.

    Talent Executive

    Lucie Brownsword

    lucie.brownsword@ivcevidensia.com