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Multi-site practice with hospital and branch locations
Digital and dental radiography facilities
Flexible and rigid endoscopy equipment
Advanced ultrasound with Doppler capabilities
Comprehensive in-house laboratory
Soft tissue, orthopaedic, laparoscopic and endoscopic surgery services
Dedicated out-of-hours emergency and critical care team
Convenient access to Newcastle, Durham and Northumberland
Welcome clients and patients to the practice
Handle telephone enquiries and book appointments
Manage the reception desk and maintain accurate client records
Process payments and support administrative tasks
Support the veterinary and nursing teams with day-to-day practice operations
Part-time permanent position
24.125 hours per week
Week 1: Three working days
Week 2: Two working days plus Saturday morning
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A full driving licence and access to a personal vehicle
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community and continuous improvement
6.6 weeks’ annual leave FTE
Increasing holiday allowance based on length of service
Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
Learning and development opportunities via the inspiring vet care Academy
Pension scheme
Discounted veterinary care
Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
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Veterinary Receptionist (24.13hrs)
Sheriffs Highway Vets, Gateshead, Gateshead, North East
Discipline: Non-clinical Support
Part Time
Up to £15,999.89 per annum
Veterinary Receptionist
Sheriff's Highway Vets | Gateshead
Part-Time | Permanent
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
Sheriff's Highway Vets is ideally located within easy commuting distance of Newcastle city centre, the North East coastline and the beautiful countryside of Durham and Northumberland. Our main hospital is based in Gateshead, supported by branches in Sunderland and Crawcrook, alongside a consulting-only branch in Whickham.
We are a well-equipped practice with digital radiography, dental radiography, flexible and rigid endoscopy, an in-house laboratory including haematology, biochemistry and EPOC analysers, advanced ultrasound with Doppler capabilities and a wide range of equipment supporting soft tissue, orthopaedic, laparoscopic and endoscopic procedures. We are also supported by a dedicated out-of-hours emergency and critical care team.
Practice Highlights
How You’ll Make a Difference
As a Veterinary Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey. You must also hold a full driving license.
General Responsibilities
Working Pattern
You Might Be a Great Fit If...
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
What We Offer Our Team
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Sheriffs Highway Vets, Gateshead
94 Sheriffs Highway, Gateshead, NE9 5SD, United Kingdom
Animals treated
Dogs, cats & small pets