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Welcome clients and patients with professionalism, warmth and compassion
Manage appointments and client visits in line with practice protocols
Answer telephone calls and handle enquiries to a high standard
Manage client expectations and refer clinical queries to the veterinary team when appropriate
Process payments, insurance enquiries and account administration accurately
Maintain accurate client records and support practice administration
Promote the Pet Health Club and preventative healthcare services
Work collaboratively to maintain a welcoming, safe and professional practice environment
Previous experience working within an effective customer service team
Excellent client care skills, both face-to-face and over the telephone
The ability to manage multiple tasks effectively in a busy environment
Flexibility to work the required rota
A collaborative approach and willingness to support colleagues
A proactive attitude with openness to feedback and learning
Experience working in a busy reception environment
Veterinary reception experience
Knowledge of veterinary practice management systems
Knowledge of animal anatomy and common conditions
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community and continuous improvement
6.6 weeks' annual leave plus your birthday off
Increasing holiday allowance based on length of service
Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
Learning and development opportunities via the inspiring vet care Academy
Pension scheme
Discounted veterinary care
Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
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Client Care Advisor
Scarsdale Vets, Oakwood, Derby, East Midlands
Discipline: Non-clinical Support
Full Time, Part Time
Up to £34,367.84 FTE DOE per a
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are seeking an organised, personable Receptionist to join our team at Scarsdale Vets, Oakwood on a full-time or part-time permanent basis.
Located in the heart of Oakwood, this is an exciting opportunity to join the team at Scarsdale Vets. Scarsdale Veterinary Group is a leading veterinary provider in the Midlands, based in Derby. We are committed to delivering exceptional veterinary care for pets, horses and farm animals, with a focus on outstanding customer service and high-quality care. We are happy to consider both full-time and part-time applications.
How You’ll Make a Difference
As a Client Care Advisor, you'll play a key role in creating a welcoming, professional experience for every client and patient. Working in a busy practice that sees both routine and emergency medical and surgical cases, you'll help ensure the smooth running of reception while supporting the highest standards of client and patient care.
Working Pattern
Flexible working between 8:00am and 7:00pm, Monday to Friday, plus every other Saturday from 8:30am to 1:00pm.
Key Responsibilities
You Might Be a Great Fit If...
You are a friendly, organised and customer-focused individual who enjoys working as part of a team.
Essential:
Desirable:
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
What We Offer Our Team
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Scarsdale Vets, Oakwood
Unit 9, Oakwood District Centre, Derby, DE21 2HT, United Kingdom
Animals treated
Dogs, cats & small pets