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Serve as the first point of contact for referring veterinarians, partner practices, and pet owners when scheduling appointments. Greet clients and their pets in a warm, welcoming, and professional manner. Work collaboratively within a dedicated team focused on providing exceptional client care. Accurately and securely maintain both electronic and physical medical records, ensuring compliance with privacy laws and safeguarding sensitive information. Process payments, collect fees, and issue invoices or receipts for services provided. Keep track of office and reception supply levels, placing orders as necessary. Work closely with the maintenance team to ensure the reception area, waiting room, and common spaces are kept clean and organized.
Previous receptionist experience or a demonstrated ability to provide outstanding customer service. Experience in a veterinary or animal care environment is preferred. Strong customer service skills with a friendly, empathetic, and professional attitude. Comfort with office technology, computer software, and electronic medical record systems. Knowledge of veterinary medical terminology, procedures, and common medications is a plus. Exceptional verbal and written communication skills, with the ability to articulate information clearly and professionally.
6.8 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care
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Client Care
Oban Vets, Oban, Argyll, Scotland
Discipline: Non-clinical Support
Full Time
Up to £23,785
Oban Vets are looking for a dedicated individual to join our Client Care team. In this dynamic and diverse role, you will:
Why join Oban Vets?
Oban Vets is a mixed practice, who strives to deliver exceptional first opinion care to a diverse range of animals including dogs, cats, small mammals, birds, and exotics, alongside farm and equine. Our practice is situated in the vibrant heart of Oban, a rural, holiday town on the west coast of Scotland. Oban is perfectly located for access to the mountains, highlands, and islands. Suiting an individual who loves the outdoor lifestyle. Committed to excellence in both veterinary and client care, we boast a dedicated team that thrives on mutual support and celebrates both individual and collective achievements.
What We’re Looking For:
Your shift pattern
This is a full-time role working 40 hours per week, Monday to Friday currently. Shifts are 8 am – 5 pm, 8:30 am – 5:30 pm and 9 am – 6 pm on a rota. 1-hour unpaid lunch break.
In addition to a competitive salary, you will benefit from:
At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Oban Vets, Oban
13 Tweeddale Street, Oban, Argyll, PA34 5DD, United Kingdom
Animals treated
Small animals
Farm animals
Equine