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Providing excellent client-facing customer service
Handling cash and card payments accurately
Supporting the achievement of KPI targets and practice policies
Maintaining flexibility to support busier periods within the business
Providing cover for holidays and sickness when required
Assisting the wider team to ensure the smooth day-to-day running of the practice
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community, and continuous improvement
6.6 weeks' annual leave
Additional annual leave for your birthday, which will be added to your holiday allowance
Increasing annual leave accrued through length of service
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Healthcare Cash Plan
Cycle to Work scheme
Learning and development opportunities via the inspiring vet care Academy
Pension scheme
Discounted staff pet care
Voluntary benefits: choose from a range of benefits to suit you
Access to discounts/cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
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Veterinary Receptionist
Wilton House Veterinary Clinic, Guisborough, Guisborough, North East
Discipline: Non-clinical Support
Up To £14,586 per year
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
Wilton House Veterinary Clinic is excited to welcome a compassionate, motivated Receptionist to our friendly and supportive team. If you’re passionate about high-quality client care, enjoy variety in your role, and value teamwork in a positive practice culture, we’d love to hear from you.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
This is a part time role working 22 hours per week alongside 1:4 Saturday's.
Key responsibilities include:
You Might Be a Great Fit If...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
What We Offer Our Team
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Wilton House Veterinary Clinic, Guisborough
Wilton Lane, Guisborough, Guisborough, TS14 6JA, United Kingdom
Animals treated
Dogs, cats & small pets
Exotic Friendly
Rabbit Friendly