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Veterinary Receptionist

Highgate Veterinary Clinic, Highgate, Kendal, North West

Discipline: Non-clinical Support

Full Time

Up to £24,000 DOE per annum

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Passionate about Pets and customer service?


Highgate Vets are looking for an experienced Receptionist to join our fantastic team. No qualifications are required but knowledge of excellent customer service and animal care is essential.  The successful candidate will have administrative skills and responsibilities to assist in the smooth running of the clinic. 

The ideal candidate would have 


  • Excellent communication skills, including telephone manner and written messages, such as for replying to client emails.  
  • Confidence with computers and multiple software programs. 
  • Clean, tidy and organised personal outlook.  
  • Empathy towards animals and their owners.  
  • Experience of working in a public facing role.  
  • The ability to work independently within a bigger team.  

  • About the rota and salary


    The role is 38 hours per week working 8:00am - 5.30pm on weekdays with every Wednesday off.  Occasional evening and Saturday morning reception work is required and overtime paid. 

    The salary for this role will be up to £24,000 DOE per annum.

    Work in a Professional Environment 


    Highgate Vets is a small animal first-opinion practice located in Kendal, on the southern edge of the stunning Lake District. We operate across two branches, with our main surgery focusing on emergency cases and comprehensive workups, while our branch emphasises preventative medicine. Our clinical staff rotate between both locations. As a close-knit team, we prioritise supporting one another and fostering a collaborative learning environment where everyone can thrive. We were proud to be named one of the top three finalists in the 2021 Pet Plan Practice of the Year awards. We are planning to merge our two branches into a single main clinic, and as Practice Manager, you will lead this transition. You will collaborate closely with our property team and clinical staff to ensure a seamless move into the new facility.

    In addition to a competitive salary, you will benefit from:
     
  • 6.6 Weeks annual leave 
  • Additional annual leave for your birthday which will be added to your holiday allowance
  • Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay 
  • Cycle to work scheme 
  • Initiatives focused on employee wellbeing 
  • Non-accidental injury support 
  • Learning and development opportunities via the IVC Evidensia Academy 
  • Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers 
  • Pension scheme 
  • Discounted staff pet care
  •  
    As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process
    Highgate Veterinary Clinic, Highgate's logo

    Highgate Veterinary Clinic, Highgate

    173 Highgate, Kendal, LA9 4EN, United Kingdom

    Animals treated

    Small animals

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    Any questions before applying?

    Speak to Lucie Brownsword from our recruitment team who would be happy to help you with any questions you have before applying for this role.

    Talent Executive

    Lucie Brownsword

    lucie.brownsword@ivcevidensia.com