We are hiring!
We are looking for a friendly and approachable Veterinary Receptionist and Customer Care administrator to join our team on a full-time or part time basis.
The role will involve:
Liaising with the clients and the clinical staff to provide a high level of customer care.
Meeting and greeting clients and pets.
Booking appointments and diary management.
Managing telephone and email enquiries.
Taking payment for services and products.
Managing cash and end-of-day banking.
Maintaining a clean and safe space for our clients and their pets.
About the rota and salary
Ideally this role is full time up to 40 hours per week over 5 days however we can also consider part time hours for this role. There will be various shifts plus a weekend rota 1 in 5 to cover Saturday and Sunday from 9:00am to 2:00pm.
Our ideal candidate
We are looking for someone with exceptional customer service skills as you will be the first point of contact for clients. You must have a friendly, welcoming demeanor, excellent attention to detail, be a confident communicator via phone, face to face, and email, be patient, a team player, and be proficient in Microsoft Office packages. Experience in the veterinary or health care sector is preferable.
In addition to a competitive salary, you will benefit from:
6.6 Weeks annual leave
Additional annual leave for your birthday which will be added to your holiday allowance
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Cycle to work scheme
Initiatives focused on employee wellbeing
Non-accidental injury support
Learning and development opportunities via the IVC Evidensia Academy
Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
Pension scheme
Discounted staff pet care