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Leading and supporting the reception team, ensuring excellent client care and efficient daily workflow. Overseeing the client journey from first contact through to follow-up, ensuring gold-standard communication and service. Managing the Pet Health Club, including membership growth, renewals, client communication and administration. Supporting with staff rotas, helping to ensure appropriate reception cover and smooth practice operations. Providing administrative support to the Practice Director and Head Vet, including reports, compliance tasks, and practice coordination. Working closely with the Practice Director and Head Vet to support operational planning, team coordination and practice development. Handling escalated client queries with empathy, professionalism and confidence. Ensuring reception processes are effective and compliant, including diary management, payments, and data accuracy. Supporting staff training, performance feedback and fostering a positive, collaborative team culture.
Experienced in a veterinary or medical reception environment (leadership experience strongly preferred). A natural organiser with excellent communication and multitasking skills. Confident managing people, processes and busy frontline environments. Compassionate, calm and client-focused—even on the busiest days. Tech-savvy and comfortable with practice management systems. Passionate about delivering outstanding service to pet owners and supporting the clinical team.
A supportive, forward-thinking practice team Opportunities for professional development and leadership growth Competitive salary based on experience Staff pet care discounts A friendly, inclusive and purpose-driven working environment
6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care Apply
Head Veterinary Receptionist
Alma Veterinary Hospital, Windsor, Windsor, South East
Discipline: Non-clinical Support
Up to £33,000 DOE
Head Veterinary Receptionist
Alma Veterinary Hospital – Windsor
Full-time | Leadership Role | Client-Facing | Join Our Amazing Team
Alma Veterinary Hospital in Windsor is looking for an experienced and motivated Head Veterinary Receptionist to lead our front-of-house team and ensure an exceptional client and patient experience. This is a key leadership role supporting our Director of Practice and Head Vet, helping to maintain smooth daily operations and uphold the warm, professional atmosphere our practice is known for.
About the Role
As our Head Veterinary Receptionist, you will be responsible for:
About You
We’re looking for someone who is:
What We Offer
Your shift pattern
You will work 37.5 hours per week, covering a mix of early and late shifts from 8 am – 7 pm, plus 1:4 Saturday mornings.
In addition to a competitive salary, you will benefit from:
Alma Veterinary Hospital, Windsor
75 Alma Road, Windsor, Windsor, SL4 3HE, United Kingdom
Animals treated
Dogs, cats & small pets
Exotic Friendly