Join a team in the heart of that values compassion, professionalism, and dedication to pet health. We’re a key part of the local community here, offering support and care to people’s animals. Our practice consists of eight vet surgeons, a team of seven nurses, three patient care assistants and seven receptionists. 

 

IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. 

 

At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career. 

Greet all clients in a friendly and professional way. 

Answer telephone calls from clients in a welcoming and calm manner. 

Provide excellent customer service, informing and educating clients sympathetically. 

Convert inquiries into appointments to maintain pet healthcare. 

Efficiently organise the appointment diary. 

Handle and update client data and records. 

Record relevant information in the practice system to support the clinical team. 

Ensure the accuracy of invoices and collect payments on the day of treatment.

Make pre-op reminder calls and reschedule missed appointments.

This is a part-time role working 19 hours over two days per week from 8:00am till 6:30pm. 

You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring: 

At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from: 

Voluntary benefits: choose from a range of benefits to suit you 

Access to discounts/cashback with hundreds of participating retailers