Back
Apply
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community, and continuous improvement
6.6 weeks' annual leave
Additional annual leave for your birthday, which will be added to your holiday allowance
Increasing annual leave accrued through length of service
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Healthcare Cash Plan
Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted staff pet care
Voluntary benefits: choose from a range of benefits to suit you
Access to discounts/cashback with hundreds of participating retailers
Apply
Veterinary Receptionist
White Cliffs Veterinary Surgery, Whitfield, Whitfield, South East
Discipline: Non-clinical Support
Full Time
Role: Veterinary Receptionist
Location: White Cliffs Vets, Whitfield
Contract: Full-Time, Permanent
White Cliffs Vets is a small animal first opinion practice located in Dover on the south east coast. Our team consists of 3 Veterinary Surgeons, 6.5 Veterinary Nurses, 2.5 Receptionists (including yourself) and a Director of Practice. We are surrounded by pebbled beaches, with close links to ferries and the train for various destinations across Europe. We are also within reasonable distance to London for city visits. We are active within our community and as such have built a loyal client base.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How you'll make a difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
You will be required to work 40 hours per week with a rotating shift pattern of 8am-4.30pm and 10am-6.30pm Monday to Friday There may be a possibility to work 40 hours over 4 days, this will be discussed in interview. You will also be required to work 1 in 4 Saturday mornings 8am-12noon. You will be given an early finish on the Friday after the weekend.
You might be a great fit if...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
How we'll support you
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
What we offer our team
White Cliffs Veterinary Surgery, Whitfield
Unit 4-6, Whitfield Court, White Cliffs Business Park, Whitfield, CT16 3PX, United Kingdom
Animals treated
Dogs, cats & small pets