At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
Are you an organised, calm communicator who thrives on keeping things running smoothly? We’re looking for a Referrals Coordinator to be the first point of contact for referring vets, owners and riders, and to keep our busy referral service moving.
How You’ll Make a Difference
You’ll be at the heart of our hospital, making sure every referral case, from a colic emergency to a planned lameness work-up, gets off to a smooth start. You’ll work closely with our clinicians, nurses and reception team to give horses, owners and referring practices a seamless experience.
Working Pattern
35 hours per week, Monday to Friday, plus 1:4 Saturday mornings (paid as time off in lieu).
Key Responsibilities
Receive and triage referral enquiries by phone, email and online forms, liaising with clinicians on urgency and suitability
Book and coordinate appointments, admissions, diagnostic imaging and procedures
Keep referring vets updated with timely case progress, clinical reports and discharge information
Support owners and handlers with clear, compassionate communication, including directions, arrival instructions and what to expect
Manage referral records accurately on our practice management system
Help build strong relationships with referring practices, supporting outreach and feedback
Contribute to smooth day-to-day running of the hospital, including covering reception when needed
Account and debt management
You Might Be a Great Fit If...
Essential
Previous experience in an administrative, coordination or customer service role, ideally in a busy, fast-paced setting
Excellent communication skills, written and spoken, with a professional, empathetic manner
Strong organisational skills and the ability to juggle competing priorities calmly
Confident IT skills and an affinity for picking up new systems quickly
Able to stay composed and helpful when owners are worried or situations are urgent
Desirable
Experience in a veterinary, equine or healthcare environment
Familiarity with veterinary practice management software
Knowledge of the horse world, including insurance claims and equine
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community and continuous improvement
What We Offer Our Team
6.6 weeks' annual leave plus your birthday off FTE
Increasing holiday allowance based on length of service
Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
Learning and development opportunities via the inspiring vet care Academy
Pension scheme
Discounted veterinary care
Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
