You will play a pivotal role in ensuring exceptional client communication and service throughout the patient journey, from admission to discharge. Acting as the central liaison between clients, clinicians, and the Clinical Administration team, you will ensure seamless coordination of patient admissions, inpatient care, and discharges, while maintaining a consistent, transparent, and client-focused experience.

This is a rewarding role that places you at the heart of our patient and client care journey. You will have the opportunity to make a significant difference to the experience of clients during what can often be a stressful time for them, and you’ll work within a dynamic and supportive team environment. As a Client Care Advocate, you will help ensure that we continue to deliver the highest standards of patient care and client satisfaction.

Hamilton Specialist Referrals (HSR) is a purpose-built, state of the art veterinary hospital that provides the latest in specialist treatments for cats and dogs, situated just outside of High Wycombe (J4, M40), Buckinghamshire. 

The hospital is operational 24 hours a day, 365 days a year, and can offer the most advanced treatment options available for Orthopaedic, Neurology, Soft Tissue, Oncology, and Internal Medicine cases. 

Despite working within such a large team, we pride ourselves on maintaining a friendly and supportive culture with a focus on development, clinical excellence, and gold standard patient care.

We are looking for someone with previous experience in a customer service environment and administrative environment. You should have a high level of interpersonal skills and be capable of quickly developing strong working relationships. You will also require an excellent attention to detail with the ability to self-manage in a fast-paced environment. 

This is a full-time role, working 40 hours per week over 5 days per week, with 8.5 hour shifts inclusive of unpaid 30 min break. Hours between 07:30am and 8:00pm. No OOH requirement at this time. 

We are open to discussing part-time and can be flexible, though hours will need to be between 7:30am-8:00pm

In addition to a competitive salary, you will benefit from:

As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.