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Yard Patient Care Team leader

Pool House Equine Hospital, Crown Inn Farm, Lichfield, West Midlands

Discipline: Clinical Support

Full Time

Up To £28,500 per year

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At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
 
Pool House Equine Hospital has been a significant part of the community for a great many years and has been a beacon of high-quality veterinary care for our clients. Our staff at Pool House Equine are our biggest strength, in addition to the fantastic facilities we have to offer our clients. The group has specialist-trained colleagues and referrals specialists for surgery, diagnostics, medicine and lameness /poor performance .

How You’ll Make a Difference 

You will play a key role in the day-to-day running of the yard, ensuring all inpatients receive exceptional, gold-standard care at all times. This role involves leading, organising, and supporting the yard team while promoting best practice across all areas of patient care and yard management.

As an important link between the clinical team and yard staff, you will help maintain excellent communication, high standards of welfare, and an efficient working environment.

Key responsibilities include:
  • Feeding and grooming patients
  • Delivering high standards of general husbandry
  • Maintaining cleanliness, organisation, and upkeep of the yard
  • Supporting and supervising the yard team in daily duties
  • Assisting in the smooth coordination between clinical and yard operations
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    This is a full-time role working 38 hours per week, Monday to Friday, with shifts varying between 06:30 and 18:30. Weekend and OOH duties will be shared equally across the team on a rota basis.

    You Might Be a Great Fit If... 

    You are an experienced client care professional who is ready to take on a leadership role. You’ll bring: 
     
  • Strong horse handling skills with experience working with a variety of horses
    A genuine passion for working with horses and a commitment to providing the highest standard of care
    Confident, calm, and capable in a busy clinical environment
    Able to work efficiently as part of a team in a fast-paced setting
    Demonstrates leadership ability and a proactive approach
  •  

    How We’ll Support You 

    At inspiring vet care, we’re committed to supporting your development as a client care leader. When you join us, you’ll benefit from: 
     
  • A leadership role with responsibility for shaping client experience and team performance 
  • Clear career pathways with progression opportunities into client care management or practice leadership roles 
  • Ongoing learning and development to support leadership and professional growth 
  • A collaborative, values-led culture focused on care, community, and continuous improvement 
  • What We Offer Our Team

     
  • 6.6 weeks' annual leave 
  • Additional annual leave for your birthday, which will be added to your holiday allowance
  • Increasing annual leave accrued through length of service
  • Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay 
  • Healthcare Cash Plan 
  • Cycle to Work scheme 
  • Learning and development opportunities via the inspiring vet care Academy 
  • Pension scheme 
  • Discounted staff pet care
  • Voluntary benefits: choose from a range of benefits to suit you 
  • Access to discounts/cashback with hundreds of participating retailers 

    We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. 
     
    Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
  • Pool House Equine Hospital, Crown Inn Farm's logo

    Pool House Equine Hospital, Crown Inn Farm

    Rykneld Street, Fradley, Lichfield, WS13 8RD, United Kingdom

    Animals treated

    Equine

    Apply