Pool House Equine Hospital, Crown Inn Farm, Lichfield, West Midlands

Discipline: Non-clinical Support

Part Time

Up to £23,212.27 per annum

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Equine Insurance & Debt Administrator to join our team at Pool House Equine Vets on a part-time basis.

Pool House Equine Hospital has been a significant part of the community for a great many years and has been a beacon of high-quality veterinary care for our clients. Our staff at Pool House Equine are our biggest strength, in addition to the fantastic facilities we have to offer our clients. The group has specialist-trained colleagues and referrals specialists for surgery, diagnostics, medicine and lameness /poor performance .

How You’ll Make a Difference

This is a varied administrative role combing insurance claims processing with debt management and general office duties. 

Key Responsibilities:

Handling and processing Equine insurance claims efficiently and accurately.
Liasing with insurance companies, clients and Veterinary staff
Managing debt administration, including monitoring outstanding balances and following up on payments.
Maintaining accurate financial and client records.
Answering telephone calls and dealing with client enquires in a professional manner.
Supporting general office administration as required.

Working Pattern

You Might Be a Great Fit If...

We ask that you have experience in the veterinary profession due to the demanding role and responsibilities that our reception team undertake. You must be confident, have excellent communication skills, have a high capability for organisation and co-ordination to run a diary efficiently, have the client and patient at the for-front of everything you do and most of all be able to greet our clients with a big smile that makes them feel welcome. 

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

What We Offer Our Team

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.