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Ensure that all visitors to the practice are met in a professional, friendly and courteous manner at all times Inform and educate clients, providing excellent customer service at all times, in a professional, sympathetic and courteous manner Convert enquiries to appointments wherever possible to maintain pet healthcare.
Organise appointment diary Record, pass on and personally follow up enquires promptly and efficiently.
Add new client details fully onto computer system.
Check/update vaccine/contact details upon each visit or during each phone call.
Ensure clients pay for services on day of treatment.
Secure follow up appointments to close a treatment plan fully wherever possible.
Educate all clients about practice services.
Promote preventive health.
Keep the reception area clean and tidy at all times, especially ready for the next working day.
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community, and continuous improvement
6.6 weeks' annual leave
Additional annual leave for your birthday, which will be added to your holiday allowance
Increasing annual leave accrued through length of service
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Healthcare Cash Plan
Cycle to Work scheme
Learning and development opportunities via the inspiring vet care Academy
Pension scheme
Discounted staff pet care
Voluntary benefits: choose from a range of benefits to suit you
Access to discounts/cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Apply
Veterinary Receptionist
Holly House Veterinary Clinic, Ilkley, Yorkshire & The Humber
Discipline: Non-clinical Support
Full Time
Role: Veterinary Receptionist
Location: Holly House Vets, Ilkley
Contract: Full-time, permanent
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
Our main hospital is conveniently located just off the ring road in north Leeds, near Roundhay Park, our practice boasts excellent transport links to the city centre. Our team comprises 10 vets, 10 RVNs (including our dedicated night nurse team), 6 SVNs, 4 VCAs, and 10 receptionists working to provide 24 hour wrap around care to our patients at our hospital, general practice clinics and exotics only practice. Having been open now for 30 years we have developed a range of annual team events and a full schedule of practice meetings as well as one to one career development and professional coaching available to all staff.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Your duties will include:
This full-time position offers up to 40 hours per week, working pattern Mon, Tues, Wed, Fri 08:30am-19:30 with Thursday off. There is no weekends or OOH.
You Might Be a Great Fit If...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
What We Offer Our Team
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Holly House Veterinary Clinic, Ilkley
6 Regent Road, Ilkley, LS29 9EA, United Kingdom
Animals treated
Dogs, cats & small pets
Exotic Friendly