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Greet clients and their pets with a friendly and professional demeanour Schedule appointments and manage the appointment calendar Answer phone calls, emails, and other inquiries from clients Collect and update client information in the computer system Medication handling Assist with filing and organising paperwork Process payments for services rendered, end of day banking
Previous experience in a customer service role is preferred Excellent communication and interpersonal skills Passion for working with animals and their owners Able to work well within a team and independently Strong organisational skills and attention to detail Ability to multitask and prioritise tasks effectively Knowledge of basic computer applications (e.g., Microsoft Office)
6.6 Weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care
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Veterinary Receptionist (Maternity Leave)
Easipetcare, Derby, Derby, East Midlands
Discipline: Non-clinical Support
Full Time
Up to £25,484.71 per annum
An exciting new opportunity at Easipetcare Derby for a full time maternity cover Veterinary Receptionist (fixed term contract for 12 months) to come on board and join our team!
The Part You’ll Play
At our veterinary clinic, we provide comprehensive pet care services. As a Veterinary Receptionist, you will play a crucial role in ensuring smooth operations at the front desk. You will be responsible for greeting clients, scheduling appointments, answering inquiries, and providing general information about our services such as our Health Care Plan. You will be the first point of call for our clients, providing support and compassion.
About Us
Easipetcare Derby is a well-established practice with a large client base. It has great facilities including 4 consult rooms, a separate cattery, kennel and isolation ward, x-ray and ultrasound, theatre and prep room with an in-house laboratory. The practice is situated close to local amenities. The practice is easily accessible with free car parking. It has excellent transport links, including the A52 and M1, and is a 30-minute walk from the train station where you can get a direct train to London.
You will work alongside, and be supported by a great team of vets, nurses and support staff in this fast-paced environment.
Your duties will include:
Our ideal candidate will have:
This is a full time role working 40 hours per week Monday-Friday covering shifts between 8am-6:30pm. We also require Saturday morning working 9am-12:30pm on a rota basis with TOIL, and bank holiday cover.
In addition to a competitive salary, you will benefit from:
Easipetcare, Derby
Dovedale House, London Road, Derby, DE24 8UP, United Kingdom
Animals treated
Dogs, cats & small pets
Exotic Friendly