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Greet clients and their pets upon arrival, ensuring a friendly and professional atmosphere
Schedule appointments and manage the clinic's calendar efficiently
Answer phone calls and respond to inquiries regarding services, treatments, and general pet care information
Maintain accurate patient records, including medical histories and laboratory results
Process payments and manage billing inquiries with attention to detail.
Ensure the reception area is clean, organised, and stocked with necessary supplies
Provide support during busy periods by helping with client communications and follow-ups
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community and continuous improvement
6.6 weeks' annual leave plus your birthday off
Increasing holiday allowance based on length of service
Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
Employee wellbeing initiatives including - Healthcare Cash Plan and Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted veterinary care
Voluntary benefits: choose from a range of benefits to suit you - including Green Cars salary sacrifice scheme and access to discounts/cashback with hundreds of participating retailers
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Client Care - Receptionist
Martin and Carr Veterinary Surgeons, Pershore, Pershore, West Midlands
Discipline: Non-clinical Support
Part Time
Up to £16,328 DOE
We are seeking an organised, personable Receptionist to join our team at Martin and Carr Vets on a part-time basis.
Martin and Carr are a traditional practice with a modern twist. If you want a friendly, community-based practice with advanced diagnostic equipment and a wealth of knowledge and experience, we are the practice for you. Whether you want a quiet life in the country or a party life in the city, we have what you need! We are situated on the edge of a quaint, tourist town and within walking distance of a train station that will get you to Worcester in 10 minutes and Birmingham in 40 minutes.
We have a friendly and supportive team of 7 Vets, 9 Nurses, and wonderful support staff. Within our team, we have certificate holders in Medicine, Surgery and Endoscopy.
We are a purpose-built facility with on-site digital x-ray, dental x-ray, ultrasound, and endoscopy equipment.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
You will work a variety of shifts over 25 hours per week across both our Pershore and Evesham surgeries, including 1:2 Saturday mornings.
General responsibilities include:
Schedule appointments and manage the clinic's calendar efficiently
Answer phone calls and respond to inquiries regarding services, treatments, and general pet care information
Maintain accurate patient records, including medical histories and laboratory results
Process payments and manage billing inquiries with attention to detail.
Ensure the reception area is clean, organised, and stocked with necessary supplies
Provide support during busy periods by helping with client communications and follow-ups
You Might Be a Great Fit If...
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
How We’ll Support You
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
What We Offer Our Team
Martin and Carr Veterinary Surgeons, Pershore
The Old Well, Station Approach, Pershore, WR10 2DB, United Kingdom
Animals treated
Dogs, cats & small pets