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Welcome all clients and patients to the practice
Showing professionalism and care at all times
Manage client expectations – openly and confidently discussing client needs as appropriate
Pro-actively manage appointments and client visits – booking and manging appointments as
per protocol
Telephones – Answering calls and dealing with the call in a manner and as per expected
standards
Act in compliance with all legal and company-wide safety and wellbeing policies and
procedures.
Account management – Handling payments and charging for services provided by the practice, making sure all appointments, products and services are paid for and discussion are had with regards insurance
Administration – To include managing client records including up to date contact details for all clients, appointment generation, and face-to-face, telephone and email communication with clients and colleagues
Pet Health Club – Introduce clients to practice care plans and preventative pet health care
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community, and continuous improvement
6.6 weeks' annual leave FTE
Additional annual leave for your birthday, which will be added to your holiday allowance
Increasing annual leave accrued through length of service
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Healthcare Cash Plan
Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted staff pet care
Voluntary benefits: choose from a range of benefits to suit you
Access to discounts/cashback with hundreds of participating retailers
Apply
Client Care Advisor
Scarsdale Vets, Alfreton, Alfreton, East Midlands
Discipline: Non-clinical Support
Part Time
Role: Client Care Advisor
Location: Scarsdale, Alfreton
Contract: Part-Time, Permanent
We are proud to offer outstanding care to pets and their owners in Alfreton and surrounding areas. As well as having a central hospital with a referral centre and a dedicated night team, we have several local practices such as Allestree and Langley Mill that are in the heart of their communities, offering first class care at a convenient location for pet owners.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How you'll make a difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Your role will involve:
Pro-actively manage appointments and client visits – booking and manging appointments as
per protocol
standards
procedures.
This is a part-time permanent role working 18 hours per week between the hours of 8.30am - 7pm, Monday to Friday.
You might be a great fit if...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
How we'll support you
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
What we offer our team
Scarsdale Vets, Alfreton
Unit 2, Nottingham Road, Alfreton, DE55 7GR, United Kingdom
Animals treated
Dogs, cats & small pets