Here at White Cross Vets, Northampton we are looking for a Client Care Coordinator to work part-time. The hours will include 22.5 hours per week (including a share of Saturdays - with time given back in lieu). The shift pattern will be between practice opening times of Mon-Fri 8:30am-7pm and Saturdays, so flexibility will be required.
About White Cross Vets "An Extraordinary Company to Work For”
White Cross Vets are a growing family-run group of practices with a genuine focus on quality care for pets. With our dedication to team members, we are the only veterinary practice to receive a three star rating in the ‘Best Companies Accreditation’ for 5 years running. Not only is White Cross Vets the practice of choice for all pet owners, we are the employer of choice for the UK veterinary profession. To find out more about us visit
www.whitecrossvets.co.uk.
About You
We are looking for a Receptionist with a positive can do attitude, excellent communication skills, and a love of pets and people. Confident and with a naturally caring disposition, you will fit seamlessly alongside our friendly practice teams as you help to provide a quality experience for pet owners and pets alike. Previous experience working in a busy reception environment managing phone calls and cash handling is desirable. Experience in handling sensitive and confidential information, working to tight deadlines and using IT systems would also be advantageous. In an environment which is often emotionally stressful for clients and pets, the ability to remain calm, confident and friendly under pressure is essential.
In addition to a competitive salary, you will benefit from:
6.6 Weeks annual leave FTEAdditional annual leave for your birthday which will be added to your holiday allowanceEnhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care
At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
To apply please attach your CV along with your cover letter outlining how your strengths will help you in this role, and include details of any pets you have. (Please note that you may not be considered for the role if we do not receive a copy of your covering letter).