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Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community, and continuous improvement
6.6 weeks' annual leave
Additional annual leave for your birthday, which will be added to your holiday allowance
Increasing annual leave accrued through length of service
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Healthcare Cash Plan
Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted staff pet care
Voluntary benefits: choose from a range of benefits to suit you
Access to discounts/cashback with hundreds of participating retailers
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Client Care - Receptionist
Vine Tree Vets, Ross-on-Wye, Ross-on-Wye, West Midlands
Discipline: Non-clinical Support
Part Time
Up to £13,379.47 DOE
Join Vine Tree Vets as a Client Care Advisor and play a key role in creating a welcoming, reassuring experience for every pet and owner who walks through our doors. This is an exciting opportunity to join our practice in the heart of the Wye Valley where our fantastic team look after cats and dogs but also more exotic species.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Welcoming clients and their pets with warmth and professionalism.
Managing appointments and handling enquiries both in person and over the phone.
Supporting our clinical team by ensuring smooth client communication and accurate record-keeping.
Maintaining a calm and reassuring presence in a busy environment.
You Might Be a Great Fit If...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
This is a part-time role working 21 hours per week; Monday, Wednesday and Friday 2 pm – 7 pm, Thursday: 8:30 am – 2:30 pm.
How We’ll Support You
At IVC Evidensia, we’re committed to supporting your development and well-being from the very start of your career. You’ll benefit from:
What We Offer Our Team
Vine Tree Vets, Ross-on-Wye
Walford Road, Ross-on-Wye, Ross-on-Wye, HR9 5RS, United Kingdom
Animals treated
Dogs, cats & small pets
Rabbit Friendly