As a Client Care Advisor, you will be the first point of contact for our clients and their pets. Your role will involve delivering outstanding customer service, managing appointments, and ensuring the smooth operation of our front desk. 

You will greet all clients warmly and professionally, answer phone calls, and deliver exceptional customer service. Provide clients with informative and empathetic guidance, converting inquiries into appointments to support pet healthcare. Ensure accurate invoicing and payment collection while presenting a knowledgeable and professional image that promotes the practice and instils confidence in our clients.

  

We pride ourselves on delivering the highest quality of care to our patients and our clinical team is instrumental in delivering that ethos. We are a large 11 branch practice with a variety of Certificate holder Veterinary Surgeons. We have a range of facilities from Dental xray, digital Xray, ultrasound, CT scanner and Digital Laparoscope.  

 

This is a part-time position, working 20 hours per week. The shifts for the role are Monday to Friday 2:15pm to 6:15pm. There are no weekend shifts for this role. 

 

We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive salary, you will benefit from (please note some benefits will be subject to pro-rata):

As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.