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Head Receptionist

Kingston Vets, Grove Dene, Yeovil, South West

Discipline: Non-clinical Support

Part Time

Salary £22,464 Pa 32 hours a w

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At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
 

Kingston Vets is thrilled to offer an exciting opportunity for enthusiastic and proactive Head Receptionist to join our dynamic team working across both our Yeovil and Sherborne practices.

 

In this pivotal role, you’ll be leading the front of house team, ensuring the very highest level of client and patient care are delivered by the teams at all times. You will be managing a team of 4 colleagues, which includes managing rotas, ensuring detailed inductions are delivered, review meetings are held, and HR processes are completed. Experience in managing debt is advantageous, although full training will be given.

 

You will work closely with our Director of Practice, in ensuring both sites are running as smoothly as possible with key objectives being met.

 

How You’ll Make a Difference

 

The Kingston Veterinary Group proudly serves a diverse client base, caring for small animals & farm livestock, across Somerset and Dorset. Over the years, we have grown to include a dedicated small animal surgery in Yeovil.

 

At Kingston Veterinary Group, we are committed to the highest standards of client service and animal welfare. Our team culture is built on openness, honesty, and collaboration—we actively listen, share ideas, and celebrate achievements both inside and outside the workplace. Most importantly, we invest in the development and training of every team member, fostering personal growth and creating opportunities for future advancement within the business.

 

We take great pride in our people and champion flexibility and diversity in the workplace. If you’re passionate about working in a fast-paced environment dedicated to providing outstanding veterinary care, we would love to welcome you to our team.

 

You Might Be a Great Fit If...

 

We are seeking candidates who demonstrate exceptional communication skills, strong attention to detail, and the ability to remain composed under pressure. Previous experience of managing a team is essential, where you can demonstrate understanding of managing processes and KPI led successes. A commitment to delivering outstanding customer service is essential, along with the capability to collaborate effectively within a team in a Multi Site role.

 

Working Pattern

 

This role is to work 32 hours per week, over 5 days (Monday to Friday)  covering a variety of shifts between 8:30 am - 6:30 pm across both our Yeovil and Sherborne sites.  Saturday morning cover will be needed ad hoc.

 

What We Offer Our Team

 

In addition to a competitive salary, you will benefit from:

 
  • 6.6 weeks annual leave 
  • Additional annual leave for your birthday which will be added to your holiday allowance
  • Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay 
  • Cycle to work scheme 
  • Initiatives focused on employee wellbeing 
  • Non-accidental injury support 
  • Learning and development opportunities via the IVC Evidensia Academy 
  • Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers 
  • Pension scheme 
  • Discounted staff pet care
  • Kingston Vets, Grove Dene's logo

    Kingston Vets, Grove Dene

    The Forum, Abbey Manor Park, Yeovil, BA21 3TL, United Kingdom

    Animals treated

    Farm animals

    Dogs, cats & small pets

    Exotic Friendly

    Rabbit Friendly

    Chicken Friendly

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