At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are seeking an organised, personable Receptionist to join our team at Graham's Road Vets on a part-time, 12-month fixed-term basis to cover maternity leave.
Grahams Road Veterinary Clinic is a well-established, community-focused practice located in the heart of Falkirk. We pride ourselves on providing excellent care to our patients and outstanding service to our clients. This is an exciting opportunity to become part of a supportive and experienced team in a practice that combines a local village feel with the convenience of an easily accessible location close to major motorway links.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Working Pattern
Part-time, 20 hours per week
Mixed shift pattern between 8:30am and 6:30pm
Some Saturday working, 8:30am-12:00pm
Rota provided 3 months in advance
Key Responsibilities
Greeting clients and their pets in a friendly and professional manner
Managing appointments and telephone enquiries
Handling client payments and maintaining accurate records
Supporting the veterinary team with administrative tasks
Ensuring the reception area remains welcoming and organised
You Might Be a Great Fit If...
We’re looking for a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community and continuous improvement
What We Offer Our Team
6.6 weeks' annual leave plus your birthday off FTE
Increasing holiday allowance based on length of service
Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
Learning and development opportunities via the inspiring vet care Academy
Pension scheme
Discounted veterinary care
Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.