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Client Care Advisor

Hunt's Veterinary Clinic, Poynton, Stockport, North West

Discipline: Non-clinical Support

Part Time

Up to £13,928 per annum

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At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Client Care Advisor to join our team at Hunt's Vets on a part-time fixed-term basis for 6 months.

Hunt’s Veterinary Clinics first opened its doors in 1966 and although we were originally mixed practice, we converted our clinics to cover small animal only in November 1997 and we’ve been caring for small animals ever since!
We are an RCVS accredited small animal practice with three branches: Poynton (main branch), Woodley and Cheadle Hulme. Each site is furnished to a high specification so that our high standards of care are uniform across all three sites.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

  • Thursday and Friday 8am-6pm and 1:4 Saturday 8am-4pm
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    You Might Be a Great Fit If...

    You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

     
  • Excellent communication skills and a professional, welcoming manner
  • Experience in a customer-facing role, with a strong focus on service and attention to detail
  • The ability to manage multiple tasks effectively in a busy environment
  • A collaborative approach and willingness to support colleagues
  • A proactive attitude, with openness to feedback and learning
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    How We’ll Support You

     

    At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

     
  • A key client-facing role within a supportive and collaborative practice team
  • Clear career pathways with progression opportunities within client care and practice leadership roles
  • Ongoing learning and development supported by experienced colleagues and practice teams
  • A values-led culture focused on care, community and continuous improvement
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    What We Offer Our Team

     
  • 6.6 weeks' annual leave plus your birthday off FTE
  • Increasing holiday allowance based on length of service
  • Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
  • Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
  • Learning and development opportunities via the inspiring vet care Academy
  • Pension scheme
  • Discounted veterinary care
  • Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
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    We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

     

    Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

    Hunt's Veterinary Clinic, Poynton's logo

    Hunt's Veterinary Clinic, Poynton

    Dickens Lane, Poynton, Stockport, SK12 1NU, United Kingdom

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    Animals treated

    Dogs, cats & small pets

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