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Greet all visitors professionally, courteously, and warmly. Answer calls promptly (within 3 rings) and handle inquiries professionally. Provide excellent customer service by educating and informing clients in a sympathetic, professional manner. Follow 5 key call-handling steps:
Manage appointment diary efficiently to maximize client bookings. Record and follow up on inquiries promptly and accurately. Enter new client details, update vaccine/contact information, and note relevant details in the system. Ensure invoices are correct and secure payments on the day of treatment. Schedule follow-up appointments to complete treatment plans, ensure satisfaction, and rebook missed appointments. Promote practice services, healthcare plans, insurance, and promotional offers. Keep the reception area clean and ready for the next day. Follow all practice policies and procedures for top customer service. Take responsibility for personal development through courses and self-study. Contribute to marketing targets and practice success. Comply with Health & Safety regulations and report any issues with equipment. Assist with stock orders and participate in biannual stock takes.
Perform administrative and reception tasks, including booking, cancelling, and changing appointments. Manage payments (cash/card) and handle insurance claims and installment queries. Perform cash exchanges, end-of-day banking, and debt control. Attend reception meetings and dispense medications/prescriptions. Update client/patient records, manage clinic emails, and liaise with charities. Ensure daily paperwork (lab reports, consent forms, vaccination paperwork) is completed. Maintain stock levels, keep products well-stocked and clean, and ensure sufficient till change for the next day. Organize post, prepare consent forms, and send reminders for boosters, flea treatments, and wormers. Manage Pet Healthcare Plan paperwork and send debt letters. Perform any additional tasks as requested by the Practice Manager or Senior Leadership Team.
Good organizational and administrative abilities. Veterinary experience is preferred but not essential; training will be provided for the right candidate. A Team Player who has excellent skills working within a team. Keen interest in building client base and building new relationships with clients Enthusiasm in pushing the clinic forward with marketing and retail ideas
6.6 Weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance
Employee Assistance Programme: 24/7 confidential helpline Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay Initiatives focused on colleague wellbeing
Learning and development opportunities via the IVC Evidensia Academy
Company pension scheme Healthcare Cash Plan Cycle to Work scheme Voluntary benefits: choose from a range of benefits to suit you Access to discounts/cashback with hundreds of participating retailers Discounted staff pet care Apply
Veterinary Receptionist
The Avenue Vet, Ealing, Ealing, London
Discipline: Non-clinical Support
Full Time
Up to £25,000 DOE
Our practice is seeking an enthusiastic and dedicated receptionist to join us at an exciting time as we prepare to re-open our practice! As a receptionist, you will play a key role in ensuring our clients receive a warm welcome and efficient service.
Your responsibilities will include:
1. Answer, introduce yourself, and ask how you can help.
2. Understand the inquiry, get the client's and pet's names, and use them.
3. Provide explanations, not just prices.
4. Show interest and warmth toward the pet.
5. Offer appointment options and convert inquiries to appointments when possible.
Duties:
Join a practice you are proud to be a part of
Join The Avenue Vet in West Ealing, where modern facilities meet a growing, vibrant community!
Our clinic features a separate cat and dog waiting room, state-of-the-art digital X-rays, and an advanced dental machine to provide top-notch care. With one spacious consult room and a welcoming reception area, you'll have the space to deliver outstanding service. Just a 5-minute walk from the new Elizabeth Line at West Ealing Station, our clinic sits on a bustling high street in a rapidly developing area. With new homes and businesses popping up nearby, this is a prime spot for future growth!
Since opening in 2015, we've built a stellar reputation for personalized, preventative health care and high-quality treatments. Equipped with an operating theatre, x-ray, ultrasound, and more, we ensure you have the tools needed to provide the best care.
You'll be joining a small, close-knit team, working alongside a Senior Registered Nurse and Lead Vet Surgeon, with plans to grow as our client base expands. Plus, you'll have the support of the Practice Manager from our sister branch, Alcombe Ealing.
Are you the right fit?
Working pattern
Your shifts will be either 8:30 am-5:00 pm OR 9:30 am-6:00 pm.
Feel valued and rewarded
We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive salary of up to £25,000 pa you will benefit from:
Work-life balance
Wellbeing
Development
Colleague benefits
As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
The Avenue Vet, Ealing
10 The Avenue, Ealing, W13 8PH, United Kingdom
Animals treated
Small animals
Any questions before applying?
Speak to Amy Padgett from our recruitment team who would be happy to help you with any questions you have before applying for this role.