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Greeting clients and their pets with a friendly and professional manner. Schedule appointments and manage the appointment calendar, including future appointments. Answering phone calls, emails, and other enquiries from clients. Collect and update client information in the database. Medication handling Admin including scanning and organising paperwork. Processing payments & debt management. Cleaning.
Previous experience in a customer service role is preferred. Excellent communication and interpersonal skills. Passion for working with animals and their owners. Able to work well within a team and independently. Strong organisational skills and attention to detail. Ability to multitask and prioritise tasks effectively. Knowledge of basic computer applications (e.g., Microsoft Office)
6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance
Employee Assistance Programme: 24/7 confidential helpline Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay Initiatives focused on colleague wellbeing
Learning and development opportunities via the IVC Evidensia Academy
Company pension scheme Healthcare Cash Plan Cycle to Work scheme Access to discounts/cashback with hundreds of participating retailers Discounted staff pet care
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Veterinary Receptionist
Mansion Hill Veterinary Practice, Middleton Cheney, Middleton Cheney, South East
Discipline: Non-clinical Support
Full Time
Up to £23,795 DOE
We have an exciting new opportunity at Mansion Hill for 1 full time or 2 part-time Veterinary Receptionists to come onboard and join our team.
At Mansion Hill, we provide comprehensive pet care services. We are seeking a bright and bubbly Veterinary Receptionist to expand our team. As a Veterinary Receptionist, you will play a crucial role in ensuring smooth operations at the front desk. You will be responsible for greeting clients, scheduling appointments, answering inquiries, and providing general information about our services such as our Health Care Plan. You will be the first point of call for our clients, providing support and compassion.
Key Responsibilities:
Joining a team you are proud to be part of
At Mansion Hill Vets, we are committed to providing the highest quality care for companion animals. The practice is a single site small animal first opinion clinic, situated in Middleton Cheney just outside Banbury. We offer a wide range of veterinary services, from routine check-ups and nurse clinics to emergency care and complex surgeries. We believe in a modern approach to medicine and client service with an emphasis on the traditional veterinary values of integrity, clarity and trust. Currently, our team consists of 4 Veterinary Surgeons and with a strong nursing, admin and front-of-house support team.
What you'll bring to our team
A work/life balance that suits you
A full time role involves working up to 40 hours per week including a Saturday rota. We can also consider a job share if there is sufficient interest from part time applicants. There may be potential for extra hours to cover holidays and sickness. This is a permanent position.
Feel valued and rewarded
We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive salary of up to £23,795 FTE DOE you will benefit from:
Work-life balance
Wellbeing
Development
Colleague benefits
At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Mansion Hill Veterinary Practice, Middleton Cheney
133 Main Road, Middleton Cheney, OX17 2PP, United Kingdom
Animals treated
Small animals