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Ensure all clients are greeted in a professional, friendly and courteous manner at all times Telephone calls should be answered as a priority Inform and educate clients Organise appointment diary Record, pass on and follow up enquiries promptly Add new clients details onto computer sysyem Take payments accurately through Merlin system Secure follow up appointments Actively promote promotional schemes, PHC plans and pet insurance Keep the reception area clean and tidy at all times General cleaning of the practice Stock ordering Cashing up Booking, cancelling and changing appointments Receiving cash/card payments Handle insurance claims Liaise with charities Maintain effective debt control Deal with and organise incoming and outgoing post Assisting the cattery team with cleaning and feeding Assisting the hydrotherapy team Preparing theatre for morning surgery Cleaning and sterilising surgical instruments Prepping animals for surgery, assisting nurses with moving into theatre Running blood and urine samples Restraining a range of animals for bloods and catheter placement
6.6 Weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care
A full driving licence (for travel between our branches) GCSEs (A-C) in Maths, Science & English (proof required at interview) Strong communication skills and a friendly approach
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Veterinary Receptionist/Animal Care Assistant
Taverham Veterinary Practice, Longwater Lane, Norwich, East of England
Discipline: Non-clinical Support
Full Time
Up to £23,887.5 DOE per annum
WE’RE HIRING!
Are you passionate about animals and dedicated to delivering outstanding customer service? If so, we’d love to hear from you!
Location: Taverham Vets, Longwater Lane (one of our two branch practices)
Role: Hybrid Veterinary Animal Nursing Assistant / Veterinary Receptionist
Hours: Full-time (37.5 hours per week over 4 days, plus 1 in 4 Saturday mornings)
Why join us?
At Taverham Vets, we’re a close-knit team committed to exceptional pet care. With our hospital branch in Taverham, and a third branch practice in Aylsham we’re a leading veterinary team in the region. We have a large team of 34 Veterinary Surgeons, 41 Registered Veterinary Nurses, 5 Student Veterinary Nurses, 9 Animal Nursing Assistants, and 30+ Support Staff. Many of our vets and nurses hold additional qualifications across multiple disciplines. We’re also passionate about giving back! We proudly support StreetVet Norwich, helping pets of those experiencing homelessness, and work closely with Dogs Trust, performing hydrotherapy to their residents. Our team regularly fundraises, with our latest charity event raising over £2,000!
About the role
This hybrid position involves both front-of-house client care and hands-on animal nursing assistant duties. Key responsibilities include:
This is a fast-paced role that requires strong communication skills, a passion for animal care, and the ability to work as part of a busy team.
Work Pattern
Monday: 8:00 am – 6:00 pm
Tuesday: Day off
Wednesday: 8:00 am – 6:00 pm
Thursday: 8:00 am – 6:00 pm
Friday: 8:00 am – 6:00 pm
1 in 4 Saturdays: 8:30 am – 1:00 pm
In addition to a competitive salary, you will benefit from:
Requirements for the role
The ability to work as part of a busy team
Competent maths skills for processing payments
No allergies restricting work with animals
If you’d love to be part of the Taverham Vets team, we’d love to hear from you! Apply today and take the next step in your veterinary career.
Taverham Veterinary Practice, Longwater Lane
Longwater Lane, Costessey, Norwich, NR8 5AH, United Kingdom
Animals treated
Small animals